Keyolanda Neal
Summary
A dedicated dependable team player well-versed in maintaining the highest standards of ethics, professionalism and regulatory compliance. Detailed oriented with a high degree of accuracy and ability to handle multiple projects simultaneously in a timely matter with excellent results. Excellent communication skills and empathetic nature.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Advocate South Suburban Hospital
04.2018 - Current
- Collect and enter patients demographic and insurance data into computer database to establish patients medical records.
- Determine eligibility for benefits for services being rendered.
- Collect patients deductibles and copayment amounts and discuss options to satisfy remainder of patient financial obligations.
- Resolve patient billing issues in line with established guidelines.
- Facilitate communication between patients and various departments and staff.
- Organize patient records and database to facilitate information storage and retrieval.
- Train new staff on hospital processes and procedures.
Patient Care Technician
Countryside Nursing & Rehab Center
08.2008 - 04.2018
- Provided care to patients with consideration of aging processes, human development stages and culture.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environments to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Scheduled peer staff members and trained members on facilities processes.
Office Manager
Cars Collision & Towing
07.2002 - 10.2007
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Communicated with local police departments in scheduling police tow assistance detained offenders.
- Oversaw customer vehicle impound releases and collection payments for vehicle releases from police impound.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificated Nursing Assistant - Nursing Practice
South Suburban College of Cook County
South Holland, IL12.2005
High School Diploma -
Thornridge High School
Dolton, IL06.2002
Skills
- Team Collaboration
- Relationship Building
- Customer Service
- Quality Assurance
- Referral Coordination
- Eligibility Determination
- Insurance Verification
- Scheduling Diagnostic Procedures
- Medical Terminology
- Payment Processing
- Multitasking and Organization
- Team Leadership
Timeline
Patient Access Representative
Advocate South Suburban Hospital
04.2018 - Current
Patient Care Technician
Countryside Nursing & Rehab Center
08.2008 - 04.2018
Office Manager
Cars Collision & Towing
07.2002 - 10.2007
Certificated Nursing Assistant - Nursing Practice
South Suburban College of Cook County
High School Diploma -
Thornridge High School
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