Keyolanda Neal
Summary
A dedicated dependable team player well-versed in maintaining the highest standards of ethics, professionalism and regulatory compliance. Detailed oriented with a high degree of accuracy and ability to handle multiple projects simultaneously in a timely matter with excellent results. Excellent communication skills and empathetic nature.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Advocate South Suburban Hospital
Hazel Crest, IL
04.2018 - Current
- Collect and enter patients demographic and insurance data into computer database to establish patients medical records.
- Determine eligibility for benefits for services being rendered.
- Collect patients deductibles and copayment amounts and discuss options to satisfy remainder of patient financial obligations.
- Resolve patient billing issues in line with established guidelines.
- Facilitate communication between patients and various departments and staff.
- Organize patient records and database to facilitate information storage and retrieval.
- Train new staff on hospital processes and procedures.
Patient Care Technician
Countryside Nursing & Rehab Center
Dolton, IL
08.2008 - 04.2018
- Provided care to patients with consideration of aging processes, human development stages and culture.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environments to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Documented patient information and care activities in electronic health record.
- Upheld infection control and prevention policies across different patient-facing areas.
- Scheduled peer staff members and trained members on facilities processes.
Office Manager
Cars Collision & Towing
South Holland, IL
07.2002 - 10.2007
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Communicated with local police departments in scheduling police tow assistance detained offenders.
- Oversaw customer vehicle impound releases and collection payments for vehicle releases from police impound.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Certificated Nursing Assistant - Nursing Practice
South Suburban College of Cook County
South Holland, IL12.2005
High School Diploma -
Thornridge High School
Dolton, IL06.2002
Skills
- Team Collaboration
- Relationship Building
- Customer Service
- Quality Assurance
- Referral Coordination
- Eligibility Determination
- Insurance Verification
- Scheduling Diagnostic Procedures
- Medical Terminology
- Payment Processing
- Multitasking and Organization
- Team Leadership
Timeline
Patient Access Representative
Advocate South Suburban Hospital
04.2018 - Current
Patient Care Technician
Countryside Nursing & Rehab Center
08.2008 - 04.2018
Office Manager
Cars Collision & Towing
07.2002 - 10.2007
Certificated Nursing Assistant - Nursing Practice
South Suburban College of Cook County
High School Diploma -
Thornridge High School