Summary
Overview
Work History
Education
Skills
Personaldevelopment
Professional Highlights
Timeline
AdministrativeAssistant

Keyon Harris

BALTIMORE,Maryland

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Hospitality Team Member

Block By Block
Baltimore, MD
12.2023 - Current
  • Walking Patrols – The presence of friendly Ambassadors on foot in dense areas greeting and actively engaging the public will reinforce the perception that your area is safe and friendly
  • Bike Patrols – Ambassadors circulating through the area on bike allows us to expand visibility more efficiently, without losing connection with pedestrians
  • Vehicle Patrols – Utilizing well-branded vehicles, Ambassadors will provide a consistent, recognizable presence to deter unwanted activity and enhance perceptions
  • Ambassadors can add an extra level of value by providing motorists assistance for jump starts, lockouts or flat tires
  • Business Contacts – Ambassadors will provide a quick check-in with first-floor businesses to keep information flowing
  • Street Outreach Connections – All Ambassadors are trained to safely engage members of the street population so that we can build relationships and connect them with available services, when possible
  • Reporting and Information Sharing – Ambassadors will track all activity in the SMA RT System, which allows us to measure productivity, share trends with local partners, and develop necessary reports to forward important details, such as Incident Reports
  • The SMART System also allows us to chronicle interactions with members of the Street Population so that I can tell the story of our interaction history with each person.
  • Greeted guests in a friendly and professional manner.

Customer Service Representative

14 West Administrative Services: Banyan Hill
08.2021 - 01.2024
  • Manage daily an average of 40-60 inbound calls to answer customer questions regarding subscriptions for financial educational materials.
  • Respond to emails and live chats to solve billing questions.
  • Ensure customer satisfaction by creating the 'WOW' experience. Efficiently input and manage customer data in our CRM software to ensure the secure capture of confidential information.
  • Educate subscribers on financial services and current promotions
  • Provided account overview, troubleshot, and resolved various issues for customers
  • Upsell customers into new programs or elite memberships
  • Implement various retention methods to avoid subscriber cancellations
  • Consistently exceeded call quotas and received written compliments from management during my probationary period
  • I completed ‘Awareness Training’ on how to handle/avoid phishing attacks and protect consumer's confidential information.Efficie

Team Lead

Amazon and Whole Foods Market
05.2019 - 07.2020
  • As Team Lead, I assigned and prioritized work for my team based on time-sensitive orders and numerous demands, scheduled breaks
  • Selected by management to be temporarily relocated to Whole Foods Market to meet the high demands of shopping and packaging online food purchases due to the Pandemic lockdown
  • Front-line worker during the Pandemic which required flexibility, availability, and following COVID safety guidelines
  • Fulfilled online customer orders by quickly retrieving products and directing the items to the loading dock for shipment
  • Worked daily under pressing deadlines to meet customer demands for products.

Team Lead

Guest Relations – FX Studios
06.2018 - 04.2019
  • Greeted and hosted new guests to the studio and gym
  • Conducted tours of the entire facility, provided refreshments, and answered questions
  • Mastered FX Studios' guest services protocols and procedures with friendliness and professional etiquette
  • Scheduled appointments for spa clients using virtual appointment software applications
  • Used Point of Sale (POS) program to manage retail transactions
  • Reconciled cash and credit card transactions at close of business each day
  • Supported FX staff needs across the Command Center, Reservations, Retail, Café, Salon, Spa, and Gym
  • Assisted with the daily maintenance of the studio and gym which included surface sanitizing, vacuuming, washing gym towels, and mopping floors
  • In coordination with management developed daily and monthly sales goals to communicate to the team to ensure sales goals were met.

Shift Lead Security Officer

World Trade Center – Stronghold Security. LLC
01.2017 - 04.2018
  • Greeted high-caliber clientele and ensured security sign-in and verified ID credentials
  • Walked hourly rounds to ensure loading dock and other identified areas were safe
  • Trained new hires on appropriate security processes and procedures
  • Accompanied news reporters to various locations throughout Baltimore City to ensure safety.

Sorter/ Andon

Amazon
04.2015 - 12.2016
  • Consistently exceeded company productivity goals
  • Rated top performer in compliance with company productivity expectations
  • Selected by management to fill the “Andon” position to decrease downtime and technical delays to the “Main Routing Sorter” to facilitate optimum performance
  • Used an internal database to aid in counting of mass amounts of products purchased online
  • Inventoried products and forwarded them to appropriate departments to count and store
  • Ability to lift to 50 lbs
  • Ability to stand prolonged periods.

Call Center/Case Manager

PHH Arval Vehicle Management Services
01.2011 - 03.2015
  • Managed technology and online resources (including Google, Google Maps, Wingfoot, and Wikipedia) to locate customers and vendors to dispatch tow trucks to broken-down rental trucks
  • Coordinated efforts with Fleet Managers and repair shops to authorize repairs for roadside assistance
  • Verified fleet vehicle repairs and issued payments to service providers
  • Accurately entered notes into the database to capture communication with vendors and customers for other staff to see
  • Promoted from Call Center to Case Manager to manage a new fleet program Uniselect to electronically verify repair tickets and seek approval for payments
  • Emailed upper management with details of fleet problems to obtain approval for repairs and payments
  • Responsible for auto-generated credit cards to pay vendors when approved.

Customer Service Representative

Diamond Comics Distributors
06.2010 - 07.2012
  • Managed up sales during transactions with clients by promoting digital downloads and buying incentives for comic books and hobby games
  • Managed and maintained 90 customers’ accounts local and out-of-state to maximize sales
  • Resolved a variety of client issues by quickly processing shipping errors including mis-packs and damages.

Sales Representative

Alliance Game Distributors
06.2003 - 06.2010
  • Selected to manage the Alliance Game vendor booth at three annual Toy Fairs held in New York City to interact with existing customers and to attract new business by explaining our products
  • Chosen to manage the Alliance Game vendor booth at the Retailer Summit in 2009 and 2007
  • Maintained daily contact with Comic Book Retailers using UNIX to process client orders
  • Supported elite clientele including the opening of an account year-to-date purchase total of over $100k
  • Promoted to Customer Service Representative at Diamond Comics Distributors (subsidiary) in 2009 to manage and maintain customers’ accounts.

Cashier

Konstant & Sons
Lexington Market
04.2001 - 04.2003
  • Prepared food products to be purchased by customers at hotdog and peanut stalls
  • Maintained cleanliness and organization work stalls to efficiently service customers
  • Used cash registers to perform sales transactions for purchases
  • Replenished food products based on usage
  • Removed trash and cleaned stalls
  • Cleaned and sanitized cooking equipment at the end of day.

Data Entry Assistant

FEMA
Montgomery, Alabama
  • Temporarily relocated for 30 days to FEMA Headquarters in Alabama to assist the grants team with data entry for grant approvals
  • Part of a panelist who reviewed 6700 plus federal FEMA grants for data accuracy
  • Responsible for the data entry utilizing real-time scoring results to administer grant awards.

Education

High School Diploma -

Northwestern High School
Baltimore, MD
06-2003

Skills

  • Team Lead
  • Customer Service Representative
  • Guest Relations/Services
  • Case Management
  • Multi-line telephone system
  • Operate office machines - copiers, fax machine
  • Microsoft Office Suite
  • Walking Patrols
  • Bike Patrols
  • Vehicle Patrols
  • Business Contacts
  • Street Outreach Connections
  • Reporting and Information Sharing
  • Manage daily an average of 40-60 inbound calls
  • Respond to emails and live chats
  • Ensure customer satisfaction
  • Manage and input data into CRM software
  • Educate subscribers on financial services
  • Provide account overview
  • Troubleshoot and resolve various issues for customers
  • Upsell customers into new programs or elite memberships
  • Implement various retention methods
  • Assign and prioritize work for a team
  • Schedule breaks
  • Retrieve products and direct items to the loading dock
  • Greet and host new guests
  • Conduct tours of the facility
  • Schedule appointments for spa clients
  • Use Point of Sale (POS) program
  • Reconcile cash and credit card transactions
  • Support staff needs across various departments
  • Assist with daily maintenance of the studio and gym
  • Develop daily and monthly sales goals
  • Assist with data entry for grant approvals
  • Review federal FEMA grants for data accuracy
  • Responsible for data entry utilizing real-time scoring results
  • Greet high-caliber clientele and ensure security sign-in
  • Walk hourly rounds to ensure safety
  • Train new hires on security processes and procedures
  • Accompany news reporters to various locations
  • Exceed company productivity goals
  • Fill the 'Andon' position to decrease downtime and technical delays
  • Use internal database to aid in counting products
  • Lift up to 50 lbs
  • Stand for prolonged periods
  • Manage technology and online resources to locate customers and vendors
  • Coordinate efforts with Fleet Managers and repair shops
  • Verify fleet vehicle repairs and issue payments
  • Enter notes into the database to capture communication
  • Promote digital downloads and buying incentives
  • Manage and maintain customer accounts
  • Resolve client issues and process shipping errors
  • Manage vendor booths at trade shows and summits
  • Maintain daily contact with Comic Book Retailers
  • Support elite clientele
  • Prepare food products for purchase
  • Maintain cleanliness and organization of work stalls
  • Use cash registers to perform sales transactions
  • Replenish food products
  • Remove trash and clean stalls
  • Clean and sanitize cooking equipment

Personaldevelopment

  • Free Lance Project Manager for Ripe Fruits, a website and graphic design woman-owned business
  • Stage Actor
  • Podcaster

Professional Highlights

  • Team Lead
  • Customer Service Representative
  • Guest Relations/Services
  • Case Management
  • Multi-line telephone system
  • Operate office machines - copiers, fax machine
  • Microsoft Office Suite

Timeline

Hospitality Team Member

Block By Block
12.2023 - Current

Customer Service Representative

14 West Administrative Services: Banyan Hill
08.2021 - 01.2024

Team Lead

Amazon and Whole Foods Market
05.2019 - 07.2020

Team Lead

Guest Relations – FX Studios
06.2018 - 04.2019

Shift Lead Security Officer

World Trade Center – Stronghold Security. LLC
01.2017 - 04.2018

Sorter/ Andon

Amazon
04.2015 - 12.2016

Call Center/Case Manager

PHH Arval Vehicle Management Services
01.2011 - 03.2015

Customer Service Representative

Diamond Comics Distributors
06.2010 - 07.2012

Sales Representative

Alliance Game Distributors
06.2003 - 06.2010

Cashier

Konstant & Sons
04.2001 - 04.2003

Data Entry Assistant

FEMA

High School Diploma -

Northwestern High School

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Keyon Harris