Summary
Overview
Work History
Education
Skills
Certification
Additional Skills & Strengths
Timeline
Generic

Keyon Kelley

Bowie

Summary

Detail-oriented professional with 10+ years managing administrative operations, records, and data integrity in high-stakes environments. Recently earned the Google Cybersecurity Professional Certificate, building hands-on expertise in network defense, SIEM, incident response, and vulnerability management. Proven track record of protecting sensitive information (HIPAA, military) and improving process efficiency. Seeking to apply analytical and security skills in an IT support or SOC Analyst role to help safeguard organizational assets.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Apria Health Care
02.2023 - 11.2024
  • - Verified HIPAA compliance, patient eligibility, and medical data with 99% accuracy.
  • - Educated patients on data-sensitive billing processes, reducing inquiries by 20%.
  • - Streamlined order processing workflows, cutting processing time by 15%.

Administrative Supervisor

United States Air Force
11.2012 - 11.2024
  • - Managed sensitive records and ensured 100% document accuracy, supporting mission-critical decision-making.
  • - Coordinated communication between leadership & stakeholders, improving response times on key issues.
  • - Oversaw scheduling, travel, and expense systems while protecting confidential data.
  • - Enhanced customer satisfaction scores by 25% through process improvements and secure handling of personal information.

Sales Representative

PepsiCo
01.2012 - 09.2017


  • - Built and maintained strong relationships with store personnel, boosting sales by 10%.
  • - Addressed customer complaints and special orders, increasing customer retention by 15%.
  • - Analyzed customer feedback and sales trends, providing actionable insights that improved product offerings.
  • - Recommended inventory adjustments based on market trends, reducing stockouts by 10%.

Warehouse Supervisor

Navy Exchange
01.2012 - 01.2014
  • - Fostered relationships with customers, vendors, and transport companies, enhancing supply chain reliability.
  • - Redesigned warehouse layout, increasing storage capacity by 25% and improving workflow.
  • - Managed high-volume traffic and streamlined order processing, reducing turnaround time by 20%.
  • - Scheduled and supervised warehouse staff, increasing operational efficiency by 15%.

Education

Certificate - Cybersecurity

Prince George’s Community College
Bowie, MD
12.2025

Skills

  • - Security Tools: SIEM (Splunk/Elastic), IDS/IPS concepts, vulnerability scanning
  • - Systems: Windows & Linux fundamentals, Active Directory basics
  • - Data & Scripting: SQL queries, Python for investigation automation
  • - Other: Microsoft Office Suite, documentation & reporting, risk assessment support

Certification

  • - Google Cybersecurity Professional Certificate, June 2025
  • Hands-on labs in SIEM monitoring, intrusion detection, incident response, Linux & Windows security, SQL investigations, and Python scripting for security tasks.

Additional Skills & Strengths

  • - Incident detection & escalation protocols
  • - Risk & compliance documentation
  • - Excellent written & verbal communication
  • - Confidential data handling (HIPAA, military)
  • - Strong troubleshooting mindset and user support experience

Timeline

Customer Service Specialist

Apria Health Care
02.2023 - 11.2024

Administrative Supervisor

United States Air Force
11.2012 - 11.2024

Warehouse Supervisor

Navy Exchange
01.2012 - 01.2014

Sales Representative

PepsiCo
01.2012 - 09.2017

Certificate - Cybersecurity

Prince George’s Community College

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