Keyon Owens
Jamaica
Summary
Motivated customer service specialist with 5+ years of experience in telemarketing, retail, and healthcare support roles. Proven track record of providing excellent patient care, maintaining customer satisfaction, and ensuring smooth business operations. Adept at leading teams and overseeing store management functions.
Overview
14
14
years of professional experience
Work History
Supervisor
UVC CLEAN
06.2024 - 08.2024
- Opened and closed store operations
- Operated specialized cleaning machinery to ensure store readiness
- Supervised a team of employees to ensure smooth daily operations
- Ensured sales goals were met and monitored staff performance
Dietary Aide/Food Service
Creedmoor Psychiatric Center
04.2022 - 08.2024
- Assisted with meal preparation and ensured dietary requirements were met for patients
- Delivered food to different units in a timely and organized manner
- Maintained cleanliness and organization of the kitchen and food service areas
- Worked closely with the healthcare team to support patient needs
CNA
Fairview Nursing Home & Rehab Center
01.2020 - 12.2020
- Provided patient care for a variety of needs, ensuring high-quality assistance
- Fed, dressed, and cared for multiple patients daily
- Assisted with patient mobility and comfort
Package Handler
UPS
01.2015 - 12.2016
- Facilitated on-time deliveries for large cargo shipments
- Managed the loading/unloading of packages, ensuring timely processing
Customer Service Telemarketer
Glen Oaks Dental Office
01.2011 - 12.2014
- Reengaged former patients, successfully scheduling appointments
- Managed office filing system, improving efficiency
Sales Associate
House of Hoops Footlocker
01.2011 - 12.2014
- Delivered customer service, resulting in improved satisfaction ratings
- Trained and mentored new hires
Education
Sports Management -
Jamestown Community College
Jamestown, NY03.2025
Laguardia Community College
Queens, NY01.2014
Skills
- Internet Applications & Research Tools
- MS Office Suite
- Team Leadership
- Healthcare Support
- Sales and Customer Service
Timeline
Supervisor
UVC CLEAN
06.2024 - 08.2024
Dietary Aide/Food Service
Creedmoor Psychiatric Center
04.2022 - 08.2024
CNA
Fairview Nursing Home & Rehab Center
01.2020 - 12.2020
Package Handler
UPS
01.2015 - 12.2016
Customer Service Telemarketer
Glen Oaks Dental Office
01.2011 - 12.2014
Sales Associate
House of Hoops Footlocker
01.2011 - 12.2014
Laguardia Community College
Sports Management -
Jamestown Community College
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