Keyon Session
Dayton,OH
Summary
Seasoned culinary arts and management professional with seven years of experience in high-volume environments. Demonstrated expertise in operations management, inventory control, and staff training as Store Manager at Sweet & Boozy. Proven ability to uphold quality standards and compliance as a Kitchen Manager and Junior Sous Chef. Eager to leverage strong communication skills and problem-solving abilities in a new opportunity that prioritizes excellence and customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Randstad
Ohio, OH
08.2024 - Current
- Documented customer interactions, transactions, and feedback.
- Responded to customer inquiries with current information about products and services.
- Delivered exceptional customer service to address issues promptly.
- Collaborated with various departments to address critical issues.
- Suggested changes to enhance customer service processes
- Boosted customer satisfaction by effectively addressing concerns.
- Handled inbound calls and emails, delivering frontline customer support.
- Maintained composure under pressure.
- Handled inbound customer queries via calls, chats, and emails.
Extra Space Storage
Brooklyn, NY
01.2024 - Current
- Maintained accurate records of sales transactions for inventory control purposes
- Adhered to all health and safety regulations when handling merchandise
- Answered customer inquiries regarding store operations, products or services in a timely fashion
- Handled delivery of goods from suppliers in an efficient manner
- Performed opening and closing duties including setting up and closing down registers and counting tills
- Processed returns according to company policies and procedures
- Resolved customer complaints in a professional manner, offering solutions whenever possible
- Counted cash drawers at beginning and end of shift to ensure accuracy
- Maintained a clean working environment through regular cleaning tasks such as sweeping, mopping, dusting and garbage disposal
- Informed customers of current sales and promotions to ensure they received the best value for their money
- Stocked shelves with merchandise and organized displays to attract customers
- Greeted customers and provided them with information about Extra Space's products and services
- Managed inventory levels by ordering new stock when necessary
- Operated cash registers accurately while processing customer transactions
- Provided excellent customer service by being friendly, courteous and helpful at all times
- Maintained accurate records of all transactions involving accounts including rent payments and late fees
- Created tenant files, maintained records of rental payments, and tracked lease agreements
Customer Service Representative
King Teleservices
Brooklyn, NY
03.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Maintained a high level of professionalism when dealing with difficult customers
- Answered customer inquiries via phone, email, and chat
- Provided exceptional customer service to ensure customer satisfaction
- Answered inbound calls, chats and emails to facilitate customer service
- Navigated through multiple systems to resolve customer requests
- Resolved customer complaints in a timely manner
- Entered new customer information into system database
- Verified account information to ensure accuracy of data entry
- Processed orders, forms, applications, and requests
- Maintained updated knowledge of company's products and services
Store Manager
Sweet & Boozy
NY
02.2023 - 01.2024
- Manage comprehensive documentation processes for operational efficiency at a high-traffic retail stand
- Direct team scheduling and supervise concession staff to ensure quality customer service and adherence to food safety standards
- Maintain inventory levels to meet event-based demand and execute accurate point-of-sale operations, including report generation and correspondence with the corporate office
Production Baker-Cook
Blue Bottle
NY
07.2022 - 02.2023
- Prepared a variety of baked goods and meals, adhering closely to established recipes to maintain consistency in quality and taste
- Managed ingredient inventory and adapted to seasonal recipe variations, ensuring the freshness and relevance of menu offerings
- Executed meticulous portioning, packaging, and station break-down procedures in compliance with Department of Health regulations
Shift Lead
Insomnia Cookies
NY, NY
04.2020 - 03.2021
- Managed financial transactions with strict accuracy, including both cash and credit payments
- Maintained inventory levels and upheld safety and sanitation standards to ensure a compliant and efficient operation
- Provided exemplary customer service while coordinating staff responsibilities during shifts to optimize store performance
Kitchen Manager, Expediter
Delicioso
Brooklyn, NY
12.2017 - 05.2019
- Managed employee training to ensure efficient kitchen operations and adherence to food safety standards
- Coordinated inventory procurement, optimizing stock levels to meet demand without excess waste
Junior Sous Chef
GG's
New York, NY
01.2015 - 11.2017
- Streamlined special event planning and coordinated daily food preparation, ensuring timely execution and quality control
- Maintained inventory levels through diligent stocking and accurate ordering of produce, contributing to efficient kitchen operations
- Executed culinary skills by preparing fresh pasta, sauces, and a variety of proteins, while upholding cleanliness and sanitation standards in the kitchen
Education
High School Diploma -
Automotive High School
Brooklyn, NY06.2016
Skills
- Leadership
- Team Management
- Time Management
- Performance Monitoring
- Decision-Making
- Problem-Solving
- Communication
- Budgeting
- Strategic Planning
Certification
- Food Handlers / SERV Safe, None
- HRCI Certification, None
References
References available upon request.
Timeline
Customer Service Representative
Randstad
08.2024 - Current
Extra Space Storage
01.2024 - Current
Customer Service Representative
King Teleservices
03.2023 - 02.2024
Store Manager
Sweet & Boozy
02.2023 - 01.2024
Production Baker-Cook
Blue Bottle
07.2022 - 02.2023
Shift Lead
Insomnia Cookies
04.2020 - 03.2021
Kitchen Manager, Expediter
Delicioso
12.2017 - 05.2019
Junior Sous Chef
GG's
01.2015 - 11.2017
High School Diploma -
Automotive High School
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