KEYONA DAVIS-NELSON
Royse City,TX
Summary
Dynamic Medical Records Specialist with proven expertise in managing patient information at Southwest Diagnostic Imaging. Skilled in HIPAA compliance and records organization, I excel in enhancing data accuracy and streamlining processes. Known for delivering exceptional customer service and fostering collaboration among healthcare providers to ensure timely access to vital medical records.
Overview
4
4
years of professional experience
Work History
Medical Records Specialist
Southwest Diagnostic Imaging
01.2025 - Current
- Processed patient information requests accurately to ensure timely access to medical records.
- Conducted thorough chart reviews to verify completeness and accuracy of patient documentation.
- Maintained organized electronic health record systems to streamline access and retrieval of patient information.
- Collaborated with healthcare providers to ensure compliance with patient privacy standards during record retrieval.
- Implemented best practices for data entry and maintenance to enhance the reliability of patient records.
- Created detailed documentation for legal requests related to patient records, ensuring confidentiality.
- Communicated effectively with staff, and patients, by email and telephone.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Administrative Assistant
Child and Family Guidance Center
12.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Scheduled patient appointments, new patients, and patient follow ups.
- Verified insurance
Compliance/Nursing Administration Staffing Coordinator
Actriv
02.2022 - 09.2023
- Coordinated recruitment efforts to attract qualified nursing candidates, enhancing talent acquisition processes.
- Streamlined onboarding procedures for new hires, improving integration and training efficiency.
- Managed staff scheduling software, optimizing nurse assignments based on patient acuity and staff availability.
- Collaborated with nursing leadership to assess staffing needs and develop targeted solutions.
- Conducted compliance audits to ensure adherence to healthcare regulations and organizational policies.
- Facilitated communication between nursing staff and administration, addressing concerns and fostering a positive work environment.
- Handled day-to-day administrative tasks such as maintaining accurate records of staff hours worked, time off requests, and credentialing documentation for regulatory compliance purposes.
Education
GED -
GED Online
Texas City, TXAssociate of Applied Science -
Bates Technical College
Tacoma, WA03-2016
Skills
- Medical records management
- Insurance verification
- Medical office procedures
- Medical records filing
- HIPAA expert
- Records organization
- Telephone etiquette
- Records request handling
- Office administration
- Medical terminology
- Proficiency in [software]
- EMR / EHR
- HIPAA compliance
- Scheduling appointments
- Customer service
Timeline
Medical Records Specialist
Southwest Diagnostic Imaging
01.2025 - Current
Administrative Assistant
Child and Family Guidance Center
12.2023 - 01.2025
Compliance/Nursing Administration Staffing Coordinator
Actriv
02.2022 - 09.2023
GED -
GED Online
Associate of Applied Science -
Bates Technical College