Keyona Glover

Maintain meaningful relationships with new and existing customers

Respond to inquiries, assist in enrollment processes, and resolve potential client issues

Educate, Assist and present Dailypay services to help customers navigate on using Dailypay

Respond to inquiries, assist in enrollment processes, and resolve potential client issues

Assist reward members in a logical approach to their problems with good judgment to ensure the appropriate customer outcome to there needs quickly and effectively regarding their rewards card points and booking travel needs whether it be for hotel, car rental,flights and activities

Provide welcome, support and encouragement to youth experiencing homelessness ages 16-20. open

and close shelter, conduct intake and required documentation, support youth at time of departure, and

help with meals and planning for tasks each youth is seeking to accomplish. Work as a team to provide

a supportive and safe environment for youth to achieve greater housing stability and establish plans to achieving greater life goals.

Provided care for pre-school aged children in home including planning activities, preparing meals,
creating nurturing environment, and light housekeeping

Conducted the recruitment, orientation, intake, assessment and individual employment plan

development of youth program participants ages 14-20.

Provided career coaching and case management services to a caseload of assigned youth

participants, assisting them to remove barriers that interfere with obtaining education and/or

employment goals. Provided ongoing support and supportive services. Assessed participants' skills, interests, and aptitudes by administering relevant testing and inventory

assessments. Performed job retention activities, career advancement services and connect participants to training

programs and educational opportunities as needed. Monitored accountability of participants ensuring

program regulations and contract requirements are met.

Maintained accurate and timely case notes on all participant contacts and document activities.

Worked effectively and efficiently in multiple internal and external databases. Maintained records that

meet agency funder expectations and agency requirements.

Served as a liaison to participants and employer to answer questions; resolve problems/concerns and

ensure a productive employment experience for all parties involved.

Handled inbound calls regarding insurance products and services. Listened and connected with

customers to understand their needs and resolve any issues.

Explained product features and service advantages to existing and potential customers.

Recognized and promoted cross-sales opportunities.

Corresponded with and responded to inquiries from insureds, mortgage companies, and other

sources regarding ratings, premiums, billing problems and cancellations

Received calls from customers throughout the day and understand the nature of the call and

decipher the action that needs to be taken from the call.

Received calls from drivers throughout the day and kept track of driver/equipment location, job

status, and driver need

Used company provided software to dispatch drivers/equipment. Understood the different billing procedures for different clients

Direct Sell, market, and offer Time Warner services to perspective customers

Explained benefits and services of all cable services and products

Work with current customers in promotional offers, discounts, package deals and upgrades

Ensured high levels of customer satisfaction through excellent sales service

Assessed customers' needs and provided assistance and information on product features

Handled over the phone sales and inquiries for new and/or current customers