Summary
Overview
Work History
Education
Skills
Timeline
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Keyona Harris

Swansea,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

BRIA OF HEALTHCARE
03.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Managed department budgets and generated financial reports for management review
  • Assisted coworkers and staff members with special tasks on daily basis
  • Volunteered to help with special projects of varying degrees of complexity

Nursing Assistant

Morningstar
09.2020 - 05.2022
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

Dietary Cook

Lebanon Healthcare
09.2018 - 05.2020
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Followed standard recipes, menus and apportions according to established standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Provided nourishing and health-conscious food to customers under sanitary conditions.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards
  • Followed standard recipes, menus and apportions according to established standards
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs
  • Provided nourishing and health-conscious food to customers under sanitary conditions
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements
  • Prepared food for special parties and groups
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards
  • Assisted in hiring and evaluating of new kitchen staff
  • Monitored food temperatures throughout preparation and serving process
  • Cooked meals according to administrative policies, health code regulations and food service standards
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity
  • Trained and supervised new kitchen staff on food preparation and safety protocols
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values
  • Planned menus complying with established health guidelines and budget limitations

Assistant Manager

Aperion Healthcare
02.2016 - 05.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Mentored team members to enhance professional development and accountability in workplace
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Reviewed sales and gross profit report to assess company efficiency
  • Developed strategy to increase sales and drive profits
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Monitored security to protect employees, customers and property
  • Made hiring recommendations to increase company's productivity and profitability with quality workers
  • Increased employee performance and job satisfaction to strengthen retention and engagement

Education

High School Diploma -

Alton High School
Alton, IL
05.2017

Skills

  • Employee performance evaluations
  • Contract Management
  • Training
  • Strategic planning
  • Employee scheduling
  • Staff supervision
  • Staff Management
  • Cost Control
  • Budgeting

Timeline

Administrative Assistant

BRIA OF HEALTHCARE
03.2023 - Current

Nursing Assistant

Morningstar
09.2020 - 05.2022

Dietary Cook

Lebanon Healthcare
09.2018 - 05.2020

Assistant Manager

Aperion Healthcare
02.2016 - 05.2018

High School Diploma -

Alton High School

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Keyona Harris