Keyona Harris

• Process claims efficiently, ensuring adherence to company policies and completed in a timely manner
• Review and analyze claim documentation for accuracy, identifying

any discrepancies or misrepresentation

• Proactive communicate, update and respond in a timely manner to customers concerns
• Mentor and assist Claim Generalist Trainees with best practices, shadowing and fostering a culture of continuous learning and improvement
• Collaborate with the Retriage team to redirect claims ensuring they are back on track
• Investigate and determine insurance policy coverage and the extent of Progressive's liability
• Determine applicable exposures and endorsements and refers if appropriate
• Collaborate with multiple states with progressing claims forward and ensuring a efficient and precise resolution

• Oversee a varied high volume case load
• Assist the attorney in developing settlements, preparing documents and correspondence as needed
• Daily interaction with existing and potential clients, via telephone, email and in person

• Order medical records and bills from providers and communicate with clients and providers during the course of treatment

• Obtain documents necessary to support injury and/or liability positions

• Interact with insurance carriers and healthcare providers to secure records and account balances

• Negotiate case settlements with insurance carriers and negotiate a deduction of outstanding medical balances with providers

• Work directly with multiple coworkers involved in the management and support of case files

• Maintain organized case files

• Prepare comprehensive demands and assemble support for submission to carriers

• Interact with attorneys and present case synopsis when required

• Manage case files from intake to closing under the direction of an attorney

• Managed leave time, prepared and submitted payroll
• Created requisitions for job announcements in Neogov
• Generated applications and resumes from Neogov
• Assisted with Onboarding and Offboarding
• Updated logs and charts in Excel
• Processed invoices for payment and created requisitions
• Managed the flow of the office by serving as an IT Liaison and gatekeeper for department heads
• Maintained inventory, completed purchasing orders and tracked spending
• Managed department heads calendars, scheduled meetings and appointments
• Organized office events
• Made travel arrangements, prepared and distributed agendas and memos
• Answered department telephones, assisted budget partners and citizens
• Analyzed monthly financial reports, prepared various and complex department documents, records, reports and forms
• Researched, complied, consolidated information and entered information into the database
• Proofread documents for completeness and accuracy.

• Prepared court dockets and attended court sessions to include keeping record
• Scheduled court cases and maintained court records and issued subpoenas
• Created a Universal License suspension withdrawal form for DMVs/DDS
• Assisted with updating the Standard Operating Procedure
• Researched, completed and responded to request by the Court, Attorneys or public in person, by phone as well as email
• Assisted with striking, polling and administered the Oath to jurors as required
• Answered and maintained a multi line phone system
• Prepared and completed various forms, reports and correspondence, including court orders and filings for the Judge's official signature
• Entered or retrieved data for transmittal to Odyssey and GCIC, as well as managed Tyler's Efile system
• Operated a personal computer and imaging system
• Retrieved and accounted for all files on the court calendar and ensured all files were updated accurately
• Organized and hosted office events.
• Managed case schedules and deadlines to ensure timely processing of court cases.

• Inputted civil and criminal cases into the database
• Provided exceptional customer service to customers by phone email or in person
• Shared knowledgeable information to better assist customers
• Created and maintained files that accurately reflected customer filings within the court
• Assisted Attorneys, Judges and the public by preparing civil summons by typing in proper form, dispossessory for service and criminal filings for processing
• Distributed email correspondence and mail to Judges, Clerks, and Attorneys as needed
• Administered the oath to complainants and filed documents both physically and electronically.