KEYONA HIGDON
Washington,DC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Medstar Georgetown University Hospital
08.2022 - Current
- Manage and delegate daily operations of the clinic and staff
- Works with senior management by proposing innovative workflow models, including but not limited to training, planning, and shared services coordination
- Lead, direct, and manage subordinate administrative and medical staff to include routine huddles, performance evaluations, disseminating policies, procedure reminders, and provide updates as needed
- Provide management and oversight of the providers schedules in IDX
- Perform daily edits of clinic scheduled within IDX
- Perform analysis to identify missing charges and make charge corrections accordingly
- Runs multiple reports within IDX - provider, device, and clinic schedules, missing charges report, and bumped appointment lists
- Perform departmental quality assurance checks of patient registration, insurance information, pre-authorizations, procedure scheduling, and billing inquiry
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows during clinic
- Submit tickets for technical malfunctions within the clinic
- Provides executive administrative support to thirteen physicians and two Nurse Practitioners
- Process payroll, PTO requests, and arrange staff coverage as needed
- Disseminate hand hygiene feedback comments and scores monthly to senior leadership
- Back up to administrative and clinical duties within the clinic as needed.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
Senior Cardiology Medical Assistant /Clinical Lead
Medstar Georgetown University Hospital
11.2020 - 08.2022
- Supervised the Clinical operations
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in office.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Pediatric Medical Assistant
Children’s National Medical Center
04.2019 - 10.2020
- Increased patient satisfaction by providing compassionate and efficient pediatric care.
- Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Patient Care Technician
MedStar Georgetown University Hospital
04.2017 - 04.2019
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Collected and transported specimens to prepare for lab testing.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Medical Assistant
Unity Health Center
04.2016 - 04.2017
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
Patient Care Technician
George Washington University Hospital
11.2012 - 04.2016
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented patient information and care activities in electronic health record.
Education
Medical Assisting
Sanford Brown Institute Medical Assisting
11.2007
CNA -
Academy of Hope
June 2021
High School Diploma -
Friendship Collegiate Academy
June 2006
Skills
- Budget Planning
- Maintenance Oversight
- Staff Evaluation
- Recruitment and Hiring
- Staff Training
- Analytical Thinking
- Safety Compliance
- Team Leadership
- Problem Solving
- Employee Supervision
Certification
Certified Medical Assistant
Certified Nursing Assistant
BLS Child and Adult
Timeline
Supervisor of Operations
Medstar Georgetown University Hospital
08.2022 - Current
Senior Cardiology Medical Assistant /Clinical Lead
Medstar Georgetown University Hospital
11.2020 - 08.2022
Pediatric Medical Assistant
Children’s National Medical Center
04.2019 - 10.2020
Patient Care Technician
MedStar Georgetown University Hospital
04.2017 - 04.2019
Medical Assistant
Unity Health Center
04.2016 - 04.2017
Patient Care Technician
George Washington University Hospital
11.2012 - 04.2016
Medical Assisting
Sanford Brown Institute Medical Assisting
CNA -
Academy of Hope
High School Diploma -
Friendship Collegiate Academy
Similar Profiles
Tessa PaceTessa Pace
MRI Technologist at MedStar Georgetown University HospitalMRI Technologist at MedStar Georgetown University Hospital
Jennifer KatzJennifer Katz
Travel Registered Nurse at MedStar Georgetown University HospitalTravel Registered Nurse at MedStar Georgetown University Hospital
Lorraine BattleLorraine Battle
Unit Secretary at MedStar Georgetown University HospitalUnit Secretary at MedStar Georgetown University Hospital
Kidist TuluKidist Tulu
Scribe at MedStar Georgetown University HospitalScribe at MedStar Georgetown University Hospital
STEPHAN L. JOHNSON, SR.STEPHAN L. JOHNSON, SR.
Interim Controller at Chartwells Higher EducationInterim Controller at Chartwells Higher Education