Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keyona Ingram

Queens,New York

Summary

Dedicated and responsive elementary teacher with proven skills in classroom management, behavior modification, and individualized support. Comfortable working with students of different skill levels to promote learning and boost educational success. Serves as a role model by using a growth mindset to develop young minds and inspire a love of learning.

Overview

19
19
years of professional experience

Work History

Elementary Substitute Teacher

Department Of Education
Quee, NY
01.2024 - Current
  • Implemented pre-planned lessons to create a positive and structured learning environment for elementary students
  • Engaged students in interactive activities and discussions to enhance academic growth
  • Adapted quickly to different teaching styles, classroom management techniques, and school policies to ensure seamless transitions as a substitute teacher
  • Assisted students with individualized learning needs and behavioral challenges while maintaining a supportive and inclusive classroom atmosphere
  • Worked closely with school professionals and educators to promote a seamless curriculum and enrich the overall educational journey.
  • Developed engaging lessons that were both educational and entertaining.
  • Responded to inquiries from parents regarding their child's progress.
  • Conducted small group instruction when appropriate to differentiate instruction for students with diverse backgrounds or abilities.

3-K /Pre-K Assistant Teacher

Ivy Academy Daycare Center
Queens, NY
08.2021 - Current
  • Organize and supervised large and small group activities
  • Guide students to develop social, emotional, and physical skills
  • Provide a safe and fun environment for all children in class, at recess, and off-site with observational skills and positive reinforcement for good behavior
  • Monitor classroom to verify a safe and secure environment
  • Establish positive relationships with students and families
  • Organize activities to teach preschool children foundational learning skills such as letters and numbers
  • Create a safe and nurturing learning environment for preschoolers
  • Support students in developing self-esteem and self-confidence
  • Plan and executed activities to stimulate physical, social, and intellectual growth
  • Model positive behavior and communication skills for students
  • Implement age-appropriate curricula to meet the needs of young learners
  • Utilize creative teaching strategies to engage students in the classroom
  • Increase student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress
  • Collaborate with teachers, parents, and administrators to facilitate positive outcomes for students
  • Encourage the use of technology to support student learning.

Paraprofessional Educator

NYC Dept of Education
Queens, NY
10.2016 - Current
  • Provide support to help students with special needs learn and grow
  • Provide support during classes, group lessons, and classroom activities
  • Support student learning objectives through personalized and small-group assistance
  • Oversaw students in the classroom and common areas to monitor, enforce rules, and support the lead teacher
  • Assist teachers with classroom management and document coordination to maintain a positive learning environment
  • Deliver curriculum in both one-on-one lessons and group learning environments
  • Maintain an inclusive learning environment to benefit students most from lessons
  • Apply specialized teaching techniques to reinforce social and communication skills
  • Assess student social, emotional, and academic needs to plan goals appropriately
  • Assist in maintaining an engaging and respectful educational environment by promoting discipline and cooperation.

Medical Case Worker and Direct Support

AHRC Nassau
East Meadow, NY
07.2012 - 11.2022
  • Documented case notes daily and coordinated follow-up for seamless case management
  • Explained medical care options to help families make informed healthcare decisions
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification
  • Organized clinical documentation, treatment plans, and referrals
  • Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan
  • Worked with medical teams, patients, and families to implement effective treatment plans
  • Updated treatment plans every month with the latest intervention strategies and progress notes
  • Preserved and prepared reports and treatment records
  • Maintained detailed records of patient progress, documentation of services, and case notes
  • Collaborated with healthcare providers to drive continuity of care
  • Assisted patients in accessing housing, financial assistance, and other community resources
  • Managed caseload to satisfy multiple patients with diverse needs
  • Facilitated family meetings to discuss patient care plans
  • Provided patient and family education on available resources and self-care strategies
  • Developed partnerships with community organizations to expand services and referrals.

Office Assistant

AHRC Nassau
Plainview, NY
05.2013 - 01.2014
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers via phone, email, or person to provide information
  • Maintained and updated office records, both digital and physical
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments
  • Managed daily data entry and kept clerical information accurate and up to date
  • Collaborated with various departments to complete assigned tasks
  • Ordered office supplies and kept the office stocked with needed resources to operate smoothly
  • Prepared and edited documents to produce precise, accurate, and professional communication
  • Delivered clerical support by handling a range of routine and special requirements.

Head Cashier

Express Clothing
Garden City, NY
08.2010 - 02.2012
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Helped customers complete purchases, locate items, and join reward programs
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Processed both cash and card purchase and returns
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels
  • Assisted customers by answering questions and fulfilling requests
  • Led cashiers and associates in providing thoughtful customer service
  • Taught employee’s fundamentals of register use, merchandise scanning, and customer service.

Sales Associate

Victoria Secret
Lake Success, NY
07.2009 - 08.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Helped customers locate products and checked store systems for merchandise at other sites
  • Prepared merchandise for the sales floor by pricing or tagging
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Answered customer questions about sizing, accessories, and merchandise care
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Engaged with customers to build rapport and loyalty
  • Engaged with customers to effectively build rapport and lasting relationships
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Bridal Attendant and Waitress/Hostess

Westbury Manor Catering Hall
Westbury, NY
06.2005 - 07.2009
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Greeted new customers, discussed specials, and took drink orders
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Trained new waitstaff on proper food handling, customer service, and safety procedures
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Helped the bride with preparation for their reception
  • Hosted bridal parties and took care of their needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Bachelor's - Elementary Education & Special Education

Grand Canyon University
Arizona City, AZ
05.2023

Associate - Massage

Queensborough Community College
05.2011

Skills

  • Communication and Interpersonal Skills
  • Letter and Number Instruction
  • Progress Tracking and Reporting
  • Reinforcing Learning Concepts
  • Daily Schedule Creation
  • Teacher and Administrator Collaboration
  • Coordinating with Teachers and Specialists
  • Motivating and Inspiring Students
  • Student Needs Assessments
  • Knowledge of early childhood development principles and best practices
  • Curriculum planning and implementation
  • Classroom management and behavioral guidance
  • Creating a safe and inclusive learning environment
  • Strong Work Ethic and Dependable
  • Positive Reinforcement Strategies
  • Clear and Direct Communication
  • Classroom Discipline
  • Social Development and Integration
  • Classroom Assistance
  • Academic Goals
  • Educational Assistance
  • Lesson Plans Implementation
  • Interdisciplinary Team Collaboration
  • Student Engagement
  • Behavior Modeling
  • Parent Communication

References

References available upon request.

Timeline

Elementary Substitute Teacher

Department Of Education
01.2024 - Current

3-K /Pre-K Assistant Teacher

Ivy Academy Daycare Center
08.2021 - Current

Paraprofessional Educator

NYC Dept of Education
10.2016 - Current

Office Assistant

AHRC Nassau
05.2013 - 01.2014

Medical Case Worker and Direct Support

AHRC Nassau
07.2012 - 11.2022

Head Cashier

Express Clothing
08.2010 - 02.2012

Sales Associate

Victoria Secret
07.2009 - 08.2010

Bridal Attendant and Waitress/Hostess

Westbury Manor Catering Hall
06.2005 - 07.2009

Bachelor's - Elementary Education & Special Education

Grand Canyon University

Associate - Massage

Queensborough Community College

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Keyona Ingram