Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Keyona Lewis

Marietta,GA

Summary

Dedicated and customer-focused server with almost four years of experience in the food service industry. Currently enrolled in a Business Certificate program, demonstrating a strong commitment to developing a robust understanding of business principles. Proven ability to provide exceptional service in fast-paced environments, ensuring customer satisfaction and fostering repeat business. Adept at multitasking, problem-solving, and maintaining a positive and professional demeanor under pressure. Seeking to leverage service experience and business education to contribute effectively to a dynamic team. High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

2
2
years of professional experience

Work History

Manager

Taco Bell Restaurant| Angela Benardi
Kennesaw, GA
11.2023 - 06.2024
  • Mastered point- of- service (POS) computer system for order taking
  • Resolved complaints promptly and efficiently.
  • Handled currency and credit transactions accurately.
  • Took initiative to find additional work when required work was completed.
  • Communicated positively with customers, coworkers, and management.
  • Helped build loyal clientele by giving exceptional customer service.
  • Found helpful ways to go above and beyond with assisting in the satisfaction of customers.
  • Addressed all customer special orders and requests.
  • Kept utensils, floors, and stations clean and enforced sanitation.
  • Filled in for ill or absent coworkers as required.
  • Assisted in filling beverage orders, as needed.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.

Cashier

Wendy's | Vincent Okafor
Atlanta, GA
07.2022 - 08.2023
  • Followed company security procedures for handling large sums of money.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Utilized point-of-sale systems for taking orders from customers.
  • Properly stored all leftover food items after each shift.
  • Replenished condiments at customer tables as needed.
  • Organized take-out orders for customers who requested them.
  • Prepared beverages such as coffee, tea, soda.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
  • Acquired new skills to support team and further accommodate customer needs.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.

Education

BBA - Entrepreneurship

Kennesaw State University
Kennesaw, GA
05.2027

High School Graduate -

KIPP: Atlanta Collegiate HighSchool
05.2023

Skills

  • Great Judgement and Decision Making
  • Precise Attention to Detail
  • Interpersonal Communication and Public Speaking
  • Ability to Use Positive Language
  • Collaborative and Adaptable
  • Guest Engagement
  • Beverage Preparation
  • Food Running
  • Safe Food Handling
  • Order Accuracy
  • POS operation
  • Food safety understanding
  • Item promotion
  • Professional Appearance
  • High-volume dining

Websites

Languages

  • English
  • Creole French

Timeline

Manager

Taco Bell Restaurant| Angela Benardi
11.2023 - 06.2024

Cashier

Wendy's | Vincent Okafor
07.2022 - 08.2023

BBA - Entrepreneurship

Kennesaw State University

High School Graduate -

KIPP: Atlanta Collegiate HighSchool

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Keyona Lewis