Keyona Parks
Birmingham,AL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Medical Assistant
American Family Care, Inc
09.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Medical Receptionist
American Family Care, Inc
08.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Customer Service Representative
Publix Grocery Store
07.2018 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
Education
High School Diploma -
Ramsay International Baccalaureate High School
Birmingham, AL05-2018
Skills
- Customer service
- Critical thinking
- Data entry
- Active listening
- Organizational growth
- Cash handling
- Teamwork orientation
- Numeric accuracy
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Electronic health records
- Office administration
Timeline
Medical Assistant
American Family Care, Inc
09.2023 - Current
Medical Receptionist
American Family Care, Inc
08.2022 - Current
Customer Service Representative
Publix Grocery Store
07.2018 - 05.2021
High School Diploma -
Ramsay International Baccalaureate High School
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