Summary
Overview
Work History
Education
Skills
Timeline
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Keyona Smith

Mooresville,NC

Summary

Dedicated customer service professional. I am focused on fostering strong client relationships and enhancing customer satisfaction.

Overview

2027
2027
years of professional experience

Work History

Hairstylist

YS Salon Studio
Moorseville, NC
04.2023 - Current
  • Addressed client frustrations by actively listening and validating their concerns.
  • Resolved customer complaints by addressing concerns calmly and professionally, ensuring strong customer relationships.
  • Documented client consultations, services performed, and preferences to enhance personalized follow-up.
  • Managed social media by creating content, responding to inquiries, and monitoring engagement to uphold a professional brand presence.

Sales Associate

Marc Jacobs
Charlotte, NC
2023 - 2025
  • Consistently achieved sales goals while maintaining a luxury client experience.
  • Delivered exceptional customer service experience through relationship building, product education, and personalized consultation.
  • Cultivated client relationships through proactive communication and timely follow-up
  • Enhanced brand visibility and customer engagement via social media, promoting products while preserving luxury brand image.

Sales and Education Specialist

NARS Cosmetics
St Louis, Missouri
2018 - 2020
  • Artistry & Education-Trained retail staff on product knowledge and complex makeup techniques.
  • Supported product launches through demonstrations and beauty education events.
  • Built strong partnerships with retail teams and contributed to the store's sales growth.
  • Provided on the floor coaching to maintain high standards of customer service.

Education

Some College (No Degree) - Nursing

Carolinas College of Health Sciences
Charlotte, NC
08-2026

Some College (No Degree) - Marketing

Gateway Technical College
Kenosha, WI

Skills

  • Client relationship management
  • Customer service
  • Brand engagement
  • Product promotion
  • Problem resolution
  • Conflict de-escalation
  • Technical proficiency

Timeline

Hairstylist

YS Salon Studio
04.2023 - Current

Sales Associate

Marc Jacobs
2023 - 2025

Sales and Education Specialist

NARS Cosmetics
2018 - 2020

Some College (No Degree) - Nursing

Carolinas College of Health Sciences

Some College (No Degree) - Marketing

Gateway Technical College
Keyona Smith