Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyona Walker

Fairburn,GA

Summary

Hardworking Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Overview

12
12
years of professional experience

Work History

Branch Manager

OneMain Financial
04.2023 - Current
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Maintained friendly and professional customer interactions.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Resolved various issues impacting sales management and business operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Examined customer loan applications for loan approvals and denials.
  • Identified issues, analyzed information and provided solutions to problems.

Assistant Manager

OneMain Financial Inc.
09.2019 - 04.2023
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Presented insurance options to customers in order to close sales on new policies. Licensed to sale Life, Auto and Disability Insurance.
  • Read, understand and explain contracts.
  • Effectively identify customer credit needs and provide appropriate loan solutions. Able to read and understand credit reports.
  • Managed over 50 calls everyday. Increased sales by 75%.
  • Mentored team members to enhance professional development and accountability in workplace.

Branch Manager

First American
02.2016 - 07.2019
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Processed financial documents including contracts, expense reports and invoices.
  • Reviewed and verified borrower's income, credit reports, vehicle appraisals and supplemental information to prepare for underwriting
  • Processed warrant applications, attend court hearing and met with legal aid.
  • Manager over 450 customers accounts and increased sale by 90% in 2018.

Assistant Branch Manager

First American
05.2012 - 02.2016
  • Reviewed credit applications for risk factors and credit worthiness.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Implemented process improvements to increase productivity.
  • Demonstrated knowledge of branch financial products, including loans and lines of credit.
  • Escalated customers concerns, store issues and inventory requirements to supervisors.
  • Manage collection activities including processing payments and consulting with customers on loan payments for the past due accounts.

Education

Associate of Science - Nursing Administration

Valdosta State University
Valdosta, GA
05-2002

Medical Assistant - Medical Assistant

Sanford Brown College
Atlanta Ga
02-2005

Skills

  • Account verification
  • Relationship building and management
  • Coordinating documents
  • Sales analysis
  • Customer rapport
  • Product and service sales
  • Account management
  • Prioritizing workflows
  • Account servicing skills
  • Team Training
  • Sales Development
  • Decision-Making
  • Financial Advising
  • Proactive and Focused
  • Loan Documentation
  • Coaching and Mentoring
  • Operations Management
  • Collections
  • Goals and performance

Timeline

Branch Manager

OneMain Financial
04.2023 - Current

Assistant Manager

OneMain Financial Inc.
09.2019 - 04.2023

Branch Manager

First American
02.2016 - 07.2019

Assistant Branch Manager

First American
05.2012 - 02.2016

Associate of Science - Nursing Administration

Valdosta State University

Medical Assistant - Medical Assistant

Sanford Brown College

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Keyona Walker