Keyona Whidbee
Greenville, NC,NC
Summary
Experienced administrative professional with excellent customer service, time management and multitasking abilities. Knowledgeable about handling insurance claims, drafting correspondence and coordinating files. Looking for a challenging role with a growing team.
Overview
8
8
years of professional experience
Work History
Central Loss Reporting
Progressive
02.2024 - Current
- Streamlined communication between policyholders, adjusters, and internal teams to expedite claims resolution.
- Actively participated in team meetings and offered constructive feedback on improving overall performance as an Initial Loss Reporting Associate.
- Strengthened relationships with policyholders by demonstrating empathy and understanding during difficult situations arising from losses or damages sustained.
- Provided exceptional customer service during the initial loss reporting process, ensuring accurate information gathering.
- Demonstrated strong attention to detail when gathering necessary documentation from policyholders to substantiate reported losses or damages sustained.
- Cross-trained in Progressive Home/ASI July 2024
Agent Support Specialist
RightSourcing Inc.
03.2022 - 04.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Monitored systems in operation and quickly troubleshot errors
- Utilized ticketing system to track customer requests and prioritize urgent needs
- Troubleshot hardware, software and network issues to identify and rectify discrepancies
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Maintained up-to-date knowledge of product and service changes
- Enhanced productivity levels by anticipating needs and delivering outstanding support
- Increased efficiency and team productivity by promoting operational best practices
- Offered personalized support to individuals needing services, helping connect each with available resources and relevant team members
- Recorded, transcribed, and maintained confidential client information in applicant tracking systems and databases
- Responded to customer inquiries and provided accurate information about products and services via live chat
- Handled complex and sensitive client relations and quality control issues to minimize negative impacts on business direction
- Helped about 100 customers every day with positive attitudes and focus on customer satisfaction
- Resolved customer complaints and addressed emergency requests and needs.
Retail Store Manager
Dollar General
12.2016 - 08.2021
- Managed store organization, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Optimized store displays and appearance via strategic merchandising
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
- Examined merchandise to verify correct pricing and attractive displays
- Increased profits 100% through effective sales training and troubleshooting profit loss areas.
Education
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Business With A Finance Certification
University of Phoenix
01.2024
No Degree - Nursing
East Carolina University
01.2017
High School Diploma -
Northeastern High School
06.2013
Skills
- Decision-making skill
- Recruiting Clients
- Financial Controls
- Administrative Support
- Client Management
- Business Development
- Problem-solving skills
- Professional communication
- 50 WPM typing speed
- Strong multi-tasking
- Inbound/Outbound phone calls
- Accounting Techniques
- Works well under extreme pressure
Timeline
Central Loss Reporting
Progressive
02.2024 - Current
Agent Support Specialist
RightSourcing Inc.
03.2022 - 04.2024
Retail Store Manager
Dollar General
12.2016 - 08.2021
Master of Science - Psychology
University of Phoenix
Bachelor of Science - Business With A Finance Certification
University of Phoenix
No Degree - Nursing
East Carolina University
High School Diploma -
Northeastern High School
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