Keyona Davis
Fort Lauderdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Appointment Scheduling Specialist
Cleveland Clinic Florida
01.2023 - Current
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Analyzed scheduling patterns to identify trends and areas for improvement in the appointment booking process.
- Provided exceptional customer service by addressing client inquiries regarding appointments and services offered.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
Sales Associate
UnitedHealthcare
02.2020 - 01.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- helped individuals navigate the various Medicare options available to them, ensuring they choose the right plan based on their healthcare needs, preferences, and budget. Their main role is to educate and assist people in understanding Medicare, including the different parts (A, B, C, and D), as well as any supplemental plans (Medigap) or Medicare Advantage options.
Customer Service Representative
Teleperformance USA
06.2018 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
College Diploma - Radio And Television Broadcasting
Miami Media School
Doral, FL08-2021
High School Diploma -
Coconut Creek High School
Coconut Creek, FL05-2018
Skills
- Data entry proficiency
- Appointment coordination
- Calendar management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Data entry
- Insurance verification
- Medical terminology
- Document management
- Call management
- Telephone etiquette
Timeline
Appointment Scheduling Specialist
Cleveland Clinic Florida
01.2023 - Current
Sales Associate
UnitedHealthcare
02.2020 - 01.2023
Customer Service Representative
Teleperformance USA
06.2018 - 04.2019
College Diploma - Radio And Television Broadcasting
Miami Media School
High School Diploma -
Coconut Creek High School
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