Keyonah Townes
Irvington,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Unit Clerk experienced coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry and file management. Meet clerical and operational requirements of [Type] unit with efficient paperwork coordination, records management and supply organization. Diplomatic and caring in addressing patient needs. Responsive and hardworking with team-oriented nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Unit Clerk
Saint Michael's Hospital
Newark, New Jersey
07.2022 - 05.2024
- Ordered office supplies, equipment, and other materials as needed.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Checked-in patients upon arrival at the facility, collected copays, verified insurance cards.
- Assisted in the preparation of patient charts and medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Responded to inquiries by directing calls to appropriate personnel.
- Greeted and assisted patients with check-in procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
Patient Access Representative
East Orange General Hospital
East Orange , New Jersey
02.2019 - 06.2022
- Greeted patients and visitors in a courteous and professional manner.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
- Verified insurance coverage for services provided by the facility.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Answered phones promptly in a professional manner.
- Provided excellent customer service to patients and medical staff.
- Delivered support to medical staff in completion of patient paperwork.
- Greeted and assisted patients with check-in procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
Essex County College
Newark, NJSkills
- Paperwork Processing
- Data Entry
- Information Security
- Complaint resolution
- Appointment Scheduling
- Customer Relationship Management (CRM)
- Customer Service
- Microsoft Outlook
- Unit administrative support
- Faxing orders
- Patient Scheduling
- Chart updating
Timeline
Unit Clerk
Saint Michael's Hospital
07.2022 - 05.2024
Patient Access Representative
East Orange General Hospital
02.2019 - 06.2022
High School Diploma -
Essex County College
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