Keyona J. Graves
Columbus,Ohio
Summary
To utilize skills obtained through educational and professional experiences in order to better serve both internal and external Huntington customers.
Overview
10
10
years of professional experience
Work History
Business Analyst
Huntington National Bank
02.2020 - Current
- Monitor 25+ loans daily to ensure they stay in formula through posting payments/advances
- Monthly Borrowing Base Analysis analyzing Accounts Receivable, Accounts Payable, Inventory, and Financial Statements
- Review customer CLOS to ensure accuracy on completing analysis
- Research account activity and resolve customer and loan officer questions
- Communicating with the PM when report deadlines are not being met.
Fraud Analyst
Huntington National Bank
09.2017 - 02.2020
- Used critical thinking to analyze and evaluate decision making
- Communicate directly with colleagues via phone and email
- Respond to colleagues via Fraud Inbox regarding suspect activity
- Review deposits and account activity (DDA, SAV, MMA, CD, IRA)
- Fast pace environment
- Place holds, restrict accounts, close accounts, and terminate relationships that puts bank at risk
- Identifying fraud trends and suspect behavior
- Flexible when asked to perform other reports
- Work efficiently and effectively while meeting daily productivity expectations
- Assist with developing and/or updating procedures
- Assist with new hire training in fraud trends, reports and etc.
Floorwalker (Lead)
Huntington National Bank
03.2017 - 09.2017
- Assisting new hires with customers’ accounts during or after calls
- Ensuring they are following proper policy, and procedure
- Accepting supervisor escalated calls
Banker
Huntington National Bank
01.2016 - 09.2017
- Provide outstanding customer service to over 100 customers a day
- Answering question regarding DDA, SAV, MMA, Installment Loans
- Maintaining AHT, ACW, and leaving end call notes.
- Actively knowing and staying up to date with HNB procedures
- Knowing how to read installment loan docs and explain to customers
- Suggestively selling products that best fits the customer
- Work individually and as a team to meet monthly goals
- Informing customer on Huntington products
- Following all risk and operation procedures
Associate/ Trusted Associate/ Shift Manager
Donatos Pizza
07.2013 - 11.2017
- My job duties include opening the store to get n prepped for the day
- Inbound customer service
- I resolve customer concerns when needed
- I accurately handle cash in the register
- Utilize data entry skills by submitting orders as the customers place them
- Responsible for properly packaging food as its being prepared
- Maintaining safety and sanitation standards in the work area
- As a cook, operate large cooking equipment like ovens
- Verify that the prepared food meets company standards in terms of quality as well as quantity
- Opens the store alone
- Preps food, and equipment for the day
- Ensure safe & registers are balanced
- Ensure Associates are preparing for their shift
- Manage food and labor cost
- Controls cost of food waste, prep, weight,
- Ensures standards are met
- Open/closes store with proper procedures
- Ensure staffing levels are balanced throughout the shift
- Handles customer concerns when needed
- Food and supply orders
- Inventory counts.
Education
Bachelors in Cybersecurity
Western Governors University
12.2024
Scrum Master Certification
Scrum Alliance
02.2022
Associates in Business Management
Ohio Christian University
Circleville, OH01.2021
High School Diploma -
Westerville South High School
Westerville, OH05.2015
Skills
- Active listening
- Cultural diversity
- Data Analysis
- Detailed oriented
- Microsoft Office
- Presentations
- Time Management
- Critical Thinking / Analyzing
- Staff Training
- Staff Management
- Financial Advising
- Reading Comprehension
- Microsoft Excel
- Business Tracking
- Monitoring
- Financial Advising
- Reading Comprehension
- Microsoft Excel
- Business Tracking
- Monitoring
Timeline
Business Analyst
Huntington National Bank
02.2020 - Current
Fraud Analyst
Huntington National Bank
09.2017 - 02.2020
Floorwalker (Lead)
Huntington National Bank
03.2017 - 09.2017
Banker
Huntington National Bank
01.2016 - 09.2017
Associate/ Trusted Associate/ Shift Manager
Donatos Pizza
07.2013 - 11.2017
Bachelors in Cybersecurity
Western Governors University
Scrum Master Certification
Scrum Alliance
Associates in Business Management
Ohio Christian University
High School Diploma -
Westerville South High School