Keyoncee Lindsey
Montgomery
Summary
Experienced with client relations, negotiation, and conflict resolution. Utilizes strategic thinking to navigate complex agreements and secure beneficial outcomes. Track record of maintaining strong working relationships and adapting to dynamic environments. Energetic and detail-driven with strong communication and negotiation skills. Possesses in-depth understanding of customer service principles and adept at managing client relationships. Dedicated to delivering exceptional results and fostering client satisfaction.
Overview
8
8
years of professional experience
Work History
Veteran Affairs Agent
Principle Choice Solutions
07.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
- Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
- Prepared written appeals for claimants not satisfied with rating board decisions and presented arguments before hearing officers and federal government boards.
Quality Control Inspector
Hyundai
02.2020 - 07.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
- Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
Patient Registration Representative
Baptist Medical Center
05.2017 - 02.2021
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Contributed to a positive workplace environment by consistently displaying professionalism and empathy towards patients and colleagues.
- Ensured proper documentation of insurance information, verifying coverage details, and obtaining necessary authorizations for treatment.
- Enhanced patient satisfaction by providing timely assistance and addressing their concerns during the registration process.
- Assisted with patient discharge procedures, ensuring all necessary paperwork was completed and properly filed for future reference.
- Provided exceptional customer service to diverse populations, accommodating language barriers or special needs when necessary during the registration process.
- Maintained strict adherence to HIPAA regulations, safeguarding sensitive patient information through proper handling and storage practices.
- Simplified billing processes by diligently verifying insurance coverage eligibility before submitting claims for medical services rendered in the emergency room.
- Exhibited strong problem-solving abilities when faced with complex registration scenarios, ensuring that all necessary information was obtained for accurate patient records.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining accurate records.
- Demonstrated adaptability by quickly learning new software systems and technologies to maintain efficiency in an ever-changing healthcare environment.
- Continuously updated knowledge on insurance policies, medical terminology, and regulatory guidelines to stay current with industry standards.
Education
Bachelor of Science - Business Administration - Human Resources
Western Governors University
Salt Lake City, UT12-2027
High School Diploma -
Sidney Lanier High School
Montgomery, AL05-2018
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
- Relationship building
- Organizational skills
- Clear communication
- Customer complaint resolution
- Documenting information
- Call management
- Critical thinking
- Flexible schedule
- Public speaking
Timeline
Veteran Affairs Agent
Principle Choice Solutions
07.2023 - Current
Quality Control Inspector
Hyundai
02.2020 - 07.2023
Patient Registration Representative
Baptist Medical Center
05.2017 - 02.2021
Bachelor of Science - Business Administration - Human Resources
Western Governors University
High School Diploma -
Sidney Lanier High School
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