Keyonda Gordon
Bonaire,United States
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Unit Program Coordinator
Air Combat Command
05.2024 - Current
- Promoted a positive work environment through effective conflict resolution techniques, fostering an atmosphere of open communication among team members.
- Ensured timely completion of projects by effectively managing schedules, resources, and deadlines for multiple concurrent initiatives.
- Maintained a high level of customer service with clients and internal stakeholders through prompt response times, clear communication, and active problem-solving measures.
- Provided essential administrative support functions for the unit by coordinating travel arrangements, managing schedules, processing expense reports, and maintaining accurate records on a wide range of matters requiring detailed attention to ensure accuracy and compliance with relevant regulations.
Activity Program Coordinator
Air Education Training and Command
06.2023 - 05.2024
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
Medical Support Assistant (Office Automation)
Defense Health Agency
09.2022 - 01.2023
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Emergency Roadside Dispatcher
GEICO
06.2016 - 08.2018
- Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
- Enhanced customer experience by addressing inquiries, concerns, and complaints with a solution-oriented approach.
- Scheduled deliveries and pickups according to customer needs.
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
Education
Associate of Applied Science - Medical Assisting
Central Georgia Technical College
Macon, GASkills
- Teamwork and collaboration
- Multitasking
- Problem-solving
- Organizational skills
- Interpersonal skills
Accomplishments
Department of the Air Force Civilian Achievement Award-May 2024
61st Medical Squadron Superior Performer-February 2022
GEICO 1st Quarter Top Performer-April 2017
2014 Disney Dreamers' Academy
Certification
BLS Provider- May 2024
Timeline
Unit Program Coordinator
Air Combat Command
05.2024 - Current
Activity Program Coordinator
Air Education Training and Command
06.2023 - 05.2024
Medical Support Assistant (Office Automation)
Defense Health Agency
09.2022 - 01.2023
Emergency Roadside Dispatcher
GEICO
06.2016 - 08.2018
BLS Provider- May 2024
Associate of Applied Science - Medical Assisting
Central Georgia Technical College
Similar Profiles
Chase LemonChase Lemon
Military Police Operations at Air Force Air Combat CommandMilitary Police Operations at Air Force Air Combat Command
Tiffany BurtTiffany Burt
Knowledge Manager at Directorate of Intelligence (A2), U.S Air Force, Air Combat CommandKnowledge Manager at Directorate of Intelligence (A2), U.S Air Force, Air Combat Command
JEFFREY SPARKMANJEFFREY SPARKMAN
CYBER TRANS A FLT NCOIC (Military) at OPERATIONS SUPPORT - AIR COMBAT COMMAND - NASHVILLE INTL - CMSgtCYBER TRANS A FLT NCOIC (Military) at OPERATIONS SUPPORT - AIR COMBAT COMMAND - NASHVILLE INTL - CMSgt