Keyondra Thomas
Beaumont
Summary
Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Experienced in processing claims in high-volume environments. Successful at managing complete claims process with minimal direction. .
Overview
6
6
years of professional experience
Work History
Claims Representative
OptumRx
Beaumont
01.2024 - Current
- Documented changes in claim statuses using specialized software systems.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Assisted in developing new processes and procedures for improved efficiency.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
Customer Service Representative
HGS - Hinduja Global Solutions
Beaumont
05.2022 - 01.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Operations Trainer
Spectrum
Beaumont
05.2019 - 09.2023
- Developed and implemented training programs for operations staff.
- Analyzed existing operational systems and identified opportunities for improvement.
- Implemented innovative methods of instruction based on adult learning principles.
- Utilized a variety of teaching methods including lectures, role-playing exercises, simulations.
- Researched industry trends to keep up-to-date with developments in the field.
- Created comprehensive reports summarizing training results and feedback from participants.
Education
High School Diploma -
Beaumont United High
Beaumont, TX05-2019
Skills
- Claims processing
- Data verification
- Medical terminology
- Software proficiency
- Attention to detail
- Effective communication
- Team collaboration
Timeline
Claims Representative
OptumRx
01.2024 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
05.2022 - 01.2024
Operations Trainer
Spectrum
05.2019 - 09.2023
High School Diploma -
Beaumont United High