Keyoni Ellis
Pensacola,FL
Summary
Dependable general worker with a strong history of task completion across diverse environments. Proficient in manual labor, equipment operation, and workspace organization. Committed to safety and adaptability, contributing effectively to team objectives.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Baptist Hospital
Pensacola, Florida
08.2024 - Current
- Scheduled surgeries by coordinating with medical staff and patients.
- Managed patient records using electronic health record systems.
- Provided administrative support to ensure smooth scheduling processes.
- Collaborated with surgical teams to optimize operating room availability.
- Handled incoming calls and responded to patient inquiries professionally.
- Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
Registration Representative
Baptist Hospital
Pensacola, FL
09/08/20 - 08.2024
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Provided excellent customer service by answering inquiries and resolving any issues that arose.
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Utilized knowledge of Medicare and Medicaid regulations to ensure compliance with billing practices.
- Collaborated with clinical staff members to ensure proper documentation was completed prior to patient being seen by physician or specialist.
- Maintained confidentiality of protected health information according to HIPAA guidelines.
- Scanned documents into EMR system; updated and maintained files according to established protocol.
Medication Reconciliation Technician
West Florida hospital
Pensacola, FL
05.2020 - 08.2020
- Performed medication reconciliation for inpatients and outpatients.
- Compiled, reviewed, and updated patient medical records with current medications.
- Processed new orders according to hospital standards and regulations.
- Verified that all prescriptions were completed accurately prior to dispensing the medications.
- Reviewed all incoming orders from outside sources including nursing homes and home health agencies.
- Attended weekly meetings with pharmacy staff to discuss upcoming changes in drug formularies or policies.
- Coordinated patient care plans with pharmacies for timely delivery of medications.
- Ensured adherence to HIPAA privacy rules while working with confidential patient information.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
Pharmacy Technician
Baptist Hospital
Pensacola, FL
11.2015 - 05.2020
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Customer Service Representative
Alorica
Pensacola, FL
06.2013 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Registered Pharmacy Technician - Pharmacy Technology
Virgina College
Pensacola, FL08.2015
Diploma
Booker T Washington High School
Pensacola, FL05.2009
Skills
- Insurance Procedures Understanding
- Insurance Billing
- Hospital Admissions Policies
- Insurance Verification
- Documentation Skills
- Information Desk Management
- Records Management
- Patient Correspondence
Certification
- CHAA
- Certified Pharmacy Technician
Accomplishments
- Good Catching Award
Timeline
Surgery Scheduling Coordinator
Baptist Hospital
08.2024 - Current
Medication Reconciliation Technician
West Florida hospital
05.2020 - 08.2020
Pharmacy Technician
Baptist Hospital
11.2015 - 05.2020
Customer Service Representative
Alorica
06.2013 - 11.2015
Registration Representative
Baptist Hospital
09/08/20 - 08.2024
Registered Pharmacy Technician - Pharmacy Technology
Virgina College
Diploma
Booker T Washington High School
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