Keyonna Abrams
Irving,TX
Summary
Dedicated, quick-learner with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Supervisor
Wuf Pet Resort And Spa
07.2018 - 01.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Managed client communications through calls, emails, and text messages, averaging 30 or more per day.
Front Desk Receptionist
Camp Wagalot
08.2014 - 10.2017
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
Education
High School Diploma -
Lewisville High School
Lewisville, TX05.2014
Skills
- Data Analytics
- Task Prioritization
- Decision Making
- Administrative support
- Quick Learner
- Staff Management
- Training and Mentoring
- Problem Solving
- Customer Service
- Client Relations
- Facilities Management
- Appointment Scheduling
References
References available upon request.
Timeline
Supervisor
Wuf Pet Resort And Spa
07.2018 - 01.2024
Front Desk Receptionist
Camp Wagalot
08.2014 - 10.2017
High School Diploma -
Lewisville High School