KEYONNA CRUM
Queens,NY
Summary
Dedicated Office Assistant with over 4 years of clerical experience in busy office environments achieving superior levels of administrative effectiveness. Excels in telephone support, greeting arriving visitors, vendor relations management, office management, and event execution. I Maintain a professional appearance and demeanor and expertly complete assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Food Service Associate (Temp)
D.E. SHAW & Co
02.2024 - 08.2024
- Provided excellent food service and meeting experiences for staff and external guests
- Assisted in ensuring the smooth operation of pantry, catering, and event functions
- Ordered catering, coordinated conference room setups and breakdowns, managed calendars, tracked orders, and provided support for in-house events
- Supported the firm's pantry program, which includes updating digital menus, organizing and incorporating staff feedback, and distributing daily requests to the on-site pantry and facilities support teams.
- Point of contact for all vendors.
Office Assistant
Towerbrook Capital Partners
05.2023 - 12.2023
- Improved facility efficiency by implementing preventive maintenance resolutions and coordinating with vendors for timely repairs/replacements.
- Maintained the cleanliness and efficiency of conference rooms, the reception area, pantries, storage, and inventory daily.
- Maintained inventory to ensure all expired items such as canned sodas, yogurt, and milk were thrown away before the expiration date (also implemented a way to maximize storage space and inventory by limiting the purchase of items that are not consumed as quickly as others).
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines daily.
- Improved the lunch process to make lunchtime a seamless part of the day.
- Set up and break down events and catering.
- Liaison with building management to submit requests on behalf of staff.
- Stocking and restocking all pantries and ensuring our inventory is organized, functional, and effective.
- Maintained vendor relations and daily office operations.
- Scheduled conference room bookings and coordinated IT assistance and catering.
Office Administrator
The Skylark
06.2022 - 03.2023
- Managed the front desk – answering calls (confirming all reservations and plotting the reservation book), and greeting guests and executives.
- Retrieve receipts/ invoices, checks from events/payroll, or mail.
- Maintained and filed paperwork.
- Scheduled and organized meetings and holiday parties.
- Acted as a liaison between the events team and semi-private/private event request clients.
- Responsible for tracking, purchasing, and maintaining office supplies. Created and maintained an inventory spreadsheet with direct links.
- Print and distribute daily reports, kitchen sheets and BEO’s.
Receptionist (Temp)
BlackRock
11.2021 - 05.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming and sanitized environment for visitors. Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Enhanced customer satisfaction by promptly addressing requests and being a resource to all with a no-task-to-big or small approach.
- Greeted guests with the highest level of customer service and hospitality. Offered guests beverages and notified executives of their arrival, promptly.
- Responsible for booking conference rooms (domestic and international), coordinating catering (with the hospitality department), and coordinating AV support (with the IT department).
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Receptionist
Jay Suites
03.2020 - 04.2021
- Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
- Offered refreshments to waiting clients upon their arrival and notified the executive assistant of the guest's arrival.
- Kept common areas disinfected and sanitized.
- Managed incoming mail, client requests, and phone lines
- Booked conference rooms and arranged catering and IT when requested.
Guest Relations Agent
Noho Hospitality Group
09.2016 - 06.2018
- Maintained the emails and phone lines of 9 restaurants. Booked reservations, plotted the books to maximize seating, maintained large party requests, and averaged 100+ calls daily.
- Used OpenTable, Resy, and Sevenrooms to secure and confirm reservations.
- Provided concierge service to all callers assisting with directions, parking, and recommending sister restaurants when there were no reservations available for the requested time and date.
- Assisted with training and new hire coordination by preparing appropriate materials, updating the request database, and creating training feedback summaries.
Office Administrator
KOI Soho
07.2012 - 06.2014
- Assisted the HR department with training and new hire coordination by preparing appropriate materials, updating the request database, and creating training feedback summaries
- Made all reservations and plotted reservations to maximize seating
- Responsible for tracking, purchasing, and maintaining office supplies and inventory
- Assisted the executive assistants of partners with travel/hotel accommodations, reservations, heavy calendar management, and other administrative task.
Education
Associate of Science - Business Administration
PLAZA COLLEGE
New York, NY08.2023
Skills
- Administrative Support
- Microsoft Office
- QuickBooks
- Google Suites
- Concur
- Event Preparation
- Database Management
- Expense Reporting
- Inventory Management
- Technical Support
Timeline
Food Service Associate (Temp)
D.E. SHAW & Co
02.2024 - 08.2024
Office Assistant
Towerbrook Capital Partners
05.2023 - 12.2023
Office Administrator
The Skylark
06.2022 - 03.2023
Receptionist (Temp)
BlackRock
11.2021 - 05.2022
Receptionist
Jay Suites
03.2020 - 04.2021
Guest Relations Agent
Noho Hospitality Group
09.2016 - 06.2018
Office Administrator
KOI Soho
07.2012 - 06.2014
Associate of Science - Business Administration
PLAZA COLLEGE
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