Summary
Overview
Work History
Education
Skills
Timeline
Generic

KEYONNA CRUM

Queens,NY

Summary

Dedicated Office Assistant with 6+ years of clerical experience in busy office environments. Consistently achieves high levels of administrative effectiveness. Proficient in telephone support, greeting visitors, managing vendor relations, overseeing office and inventory management, and executing events. Known for maintaining a professional appearance and demeanor while efficiently completing assigned tasks with a strong focus on quality. Dependable and quick-learning team player with excellent communication and organization skills.

Overview

12
12
years of professional experience

Work History

Receptionist

Emerson Collective
09.2024 - Current
  • Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintain confidentiality of information regarding clients and company.
  • Answer phones promptly and direct incoming calls to the correct recipient.
  • Oversaw conference rooms, direct visitors, answer questions, and coordinate with vendors.

Food Service Associate (Temp)

D.E. SHAW & Co
02.2024 - 08.2024
  • Provided excellent food service and meeting experiences for staff and external guests
  • Assisted in ensuring the smooth operation of pantry, catering, and event functions
  • Ordered catering, coordinated conference room setups and breakdowns, managed calendars, tracked orders, and provided support for in-house events
  • Supported the firm's pantry program, which includes updating digital menus, organizing and incorporating staff feedback, and distributing daily requests to the on-site pantry and facilities support teams.
  • Point of contact for all vendors.

Office Assistant

Towerbrook Capital Partners
05.2023 - 12.2023
  • Improved facility efficiency by implementing preventive maintenance resolutions and coordinating with vendors for timely repairs/replacements.
  • Maintained the cleanliness and efficiency of conference rooms, the reception area, pantries, storage, and inventory daily.
  • Maintained inventory to ensure all expired items such as canned sodas, yogurt, and milk were thrown away before the expiration date (also implemented a way to maximize storage space and inventory by limiting the purchase of items that are not consumed as quickly as others).
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines daily.
  • Improved the lunch process to make lunchtime a seamless part of the day.
  • Set up and break down events and catering.
  • Liaison with building management to submit requests on behalf of staff.
  • Stocking and restocking all pantries and ensuring our inventory is organized, functional, and effective.
  • Maintained vendor relations and daily office operations.
  • Scheduled conference room bookings and coordinated IT assistance and catering.

Office Administrator

The Skylark
06.2022 - 03.2023
  • Managed the front desk – answering calls (confirming all reservations and plotting the reservation book), and greeting guests and executives.
  • Retrieve receipts/ invoices, checks from events/payroll, or mail.
  • Maintained and filed paperwork.
  • Scheduled and organized meetings and holiday parties.
  • Acted as a liaison between the events team and semi-private/private event request clients.
  • Responsible for tracking, purchasing, and maintaining office supplies. Created and maintained an inventory spreadsheet with direct links.
  • Print and distribute daily reports, kitchen sheets and BEO’s.

Receptionist (Temp)

BlackRock
11.2021 - 05.2022
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming and sanitized environment for visitors. Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Enhanced customer satisfaction by promptly addressing requests and being a resource to all with a no-task-to-big or small approach.
  • Greeted guests with the highest level of customer service and hospitality. Offered guests beverages and notified executives of their arrival, promptly.
  • Responsible for booking conference rooms (domestic and international), coordinating catering (with the hospitality department), and coordinating AV support (with the IT department).
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Receptionist

Jay Suites
03.2020 - 04.2021
  • Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
  • Offered refreshments to waiting clients upon their arrival and notified the executive assistant of the guest's arrival.
  • Kept common areas disinfected and sanitized.
  • Managed incoming mail, client requests, and phone lines
  • Booked conference rooms and arranged catering and IT when requested.

Guest Relations Agent

Noho Hospitality Group
09.2016 - 06.2018
  • Maintained the emails and phone lines of 9 restaurants. Booked reservations, plotted the books to maximize seating, maintained large party requests, and averaged 100+ calls daily.
  • Used OpenTable, Resy, and Sevenrooms to secure and confirm reservations.
  • Provided concierge service to all callers assisting with directions, parking, and recommending sister restaurants when there were no reservations available for the requested time and date.
  • Assisted with training and new hire coordination by preparing appropriate materials, updating the request database, and creating training feedback summaries.

Office Administrator

KOI Soho
07.2012 - 06.2014
  • Assisted the HR department with training and new hire coordination by preparing appropriate materials, updating the request database, and creating training feedback summaries
  • Made all reservations and plotted reservations to maximize seating
  • Responsible for tracking, purchasing, and maintaining office supplies and inventory
  • Assisted the executive assistants of partners with travel/hotel accommodations, reservations, heavy calendar management, and other administrative task.

Education

Associate of Science - Business Administration

PLAZA COLLEGE
New York, NY
08.2023

Skills

  • Administrative Support
  • Microsoft Office
  • QuickBooks
  • Google Suites
  • Concur
  • Event Preparation
  • Database Management
  • Inventory Management
  • Technical Support

Timeline

Receptionist

Emerson Collective
09.2024 - Current

Food Service Associate (Temp)

D.E. SHAW & Co
02.2024 - 08.2024

Office Assistant

Towerbrook Capital Partners
05.2023 - 12.2023

Office Administrator

The Skylark
06.2022 - 03.2023

Receptionist (Temp)

BlackRock
11.2021 - 05.2022

Receptionist

Jay Suites
03.2020 - 04.2021

Guest Relations Agent

Noho Hospitality Group
09.2016 - 06.2018

Office Administrator

KOI Soho
07.2012 - 06.2014

Associate of Science - Business Administration

PLAZA COLLEGE

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KEYONNA CRUM