Keyonna Crum
Queens,NY
Summary
Ambitious receptionist equipped to handle front desk operations, greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills, inventory management, office management, administrative assistance, and telephone etiquette. A hospitality mindset, where no task is too small, or too big. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Receptionist
TPG
New York, NY
03.2025 - Current
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and handled incoming calls efficiently.
- Scheduled appointments and maintained conference room calendars for executive assistants.
- Coordinated catering events, ensuring seamless execution from planning to service.
- Managed vendor relationships, negotiating contracts and pricing for supplies and services.
Food Service Associate (Contract)
D.E. Shaw & CO
New York, NY
02.2024 - 08.2024
- Provided excellent food service and meeting experiences for staff and external guests.
- Assisted in ensuring the smooth operation of pantry, catering, and event functions.
- Lead the coordination of catering for Fellowships, Internships, External and Internal meetings.
- Managed calendars, tracked orders, and provided support for in-house events.
- Lead Food service attendants in conference room setups and breakdowns.
- Supported the firm's pantry program, which includes updating digital menus, organizing and incorporating staff feedback, and distributing daily requests to the on-site pantry and facilities support teams.
- Point of contact for all vendors.
Office Assistant
Towerbrook Capital Partners
New York, NY
05.2023 - 12.2023
- Improved facility efficiency by implementing preventive maintenance resolutions and coordinating with vendors for timely repairs/replacements.
- Maintained the cleanliness and efficiency of conference rooms, the reception area, pantries, storage, and inventory daily.
- Set up and break down events and catering.
- Participated in the onboarding and training of receptionist and Temps; acted as point of contact for questions and concerns.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under tight deadlines, daily.
- Improved the lunch process to ensure external lunches are seamless and consistent part of the day.
- Liaison with building management to submit requests on behalf of staff.
- Stocking and restocking all pantries and ensuring our inventory is organized, functional, and effective.
- Maintained vendor relations and daily office operations.
- Scheduled conference room bookings, coordinated IT assistance, and catering.
Office Administrator
The Skylark
New York
06.2022 - 03.2023
- Managed the front desk - answering calls (confirming all reservations and plotting the reservation book), and greeting guests and executives.
- Retrieve receipts/ invoices, checks from events/payroll via mail.
- Maintained and filed paperwork.
- Scheduled and organized meetings and holiday parties.
- Acted as a liaison between the events team and semi-private/private event request clients.
- Responsible for tracking, purchasing, and maintaining office supplies.
- Created and maintained an inventory spreadsheet with direct links.
- Print and distribute daily reports, kitchen sheets and BEO's.
Receptionist (Contract)
Blackrock
New York, NY
11.2021 - 05.2022
- Greeted guests with the highest level of customer service and hospitality.
- Offered guests beverages and notified executives of their arrival, promptly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming, sanitized environment for visitors.
- Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests, and track missing packages.
- Enhanced customer satisfaction by promptly addressing requests and being a resource to all with a no-task-too-big or small approach.
- Responsible for booking conference rooms (domestic and international), coordinating catering (with the hospitality department), and coordinating AV support (with the IT department).
- Trained all incoming receptionist on phone etiquette, conference room booking system, and front desk presence.
Receptionist
Jay Suites
New York, NY
03.2020 - 04.2021
- Answered calls, when necessary, took messages, and provided them to the proper recipients, promptly.
- Offered refreshments to waiting clients upon their arrival and notified the executive assistant of the guest's arrival.
- Kept common areas disinfected and sanitized.
- Managed incoming mail, client requests, and phone lines.
- Booked conference rooms and arranged catering and IT when requested.
Guest Relations Agent
Noho Hospitality Group
New York, NY
09.2016 - 06.2018
- Maintained the emails and phone lines of 9 restaurants.
- Booked reservations, plotted the books to maximize seating, maintained large party requests, and averaged 100+ calls daily.
- Used OpenTable, Resy, and Sevenrooms to secure and confirm reservations.
- Provided concierge service to all callers assisting with directions, parking, and recommending sister restaurants when there were no reservations available for the requested time and date.
- Assisted with training and new hire coordination by preparing appropriate materials, updating the request database, and creating training feedback summaries.
Education
Associate of Science - Business Administration
Plaza College
New York09-2023
Skills
- Microsoft Office
- QuickBooks
- Google Suites
- Concur
- Excel
- Event planning and execution
- Database management
- Inventory management
- Technical support
- Zoom and Teams
- Office organization
Websites
Timeline
Receptionist
TPG
03.2025 - Current
Food Service Associate (Contract)
D.E. Shaw & CO
02.2024 - 08.2024
Office Assistant
Towerbrook Capital Partners
05.2023 - 12.2023
Office Administrator
The Skylark
06.2022 - 03.2023
Receptionist (Contract)
Blackrock
11.2021 - 05.2022
Receptionist
Jay Suites
03.2020 - 04.2021
Guest Relations Agent
Noho Hospitality Group
09.2016 - 06.2018
Associate of Science - Business Administration
Plaza College
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