Keyonna Hogan
Atlanta,Georgia
Summary
Reliable team member looking to build upon skills and tackle new responsibilities a tax examiner. Experience in customer service, production, assembly, and quality assurance in the manufacturing and hospitality industry. Familiar with basic accounting principles and excellent problem-solving skills. Proven track record of meeting production goals and ensuring quality standards are met. Team player with an eye for detail.
Overview
16
16
years of professional experience
Work History
MACHINE OPERATOR II
Medline
01.2016 - 03.2024
- Set up, operate, monitor, and troubleshoot the operations of machinery and associated equipment to detect and report malfunctions
- Review material availability with necessary teams and assist in securing materials to support and meet production schedule.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Collaborated with team members to optimize production processes and improve overall performance.
MAIL HANDLER
U.S Postal Service
01.2013 - 01.2015
- Processed incoming and outgoing mail using different methods of sorting and distribution
- Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
- Maintained customer satisfaction by responding to customer inquiries and complaints.
- Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
- Monitored performance of all processing machines to identify and address any operational issues.
HOTEL FRONT DESK CLERK/MANAGER
Hilltop Hotel
01.2008 - 01.2013
- Handle guest inquiries, requests, and complaints promptly and professionally, striving to resolve issues to the guests' satisfaction
- Maintained cleanliness and sanitation standards for guest and staff
- Oversee the scheduling and training of front desk staff, ensuring adequate coverage and excellent service delivery.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
WestLake High School
Atlanta, GA05.2005
Associate of Arts - English
Atlanta Metropolitan State College
Atlanta, GA 03.2006
Skills
- Administration Duties
- Problem-Solving
- Regulatory knowledge
- Spreadsheet Proficiency
- Audits
- Customer Service
- Payment handling
- Microsoft Office
- Recordkeeping and documentation
Timeline
MACHINE OPERATOR II
Medline
01.2016 - 03.2024
MAIL HANDLER
U.S Postal Service
01.2013 - 01.2015
HOTEL FRONT DESK CLERK/MANAGER
Hilltop Hotel
01.2008 - 01.2013
High School Diploma -
WestLake High School
Associate of Arts - English
Atlanta Metropolitan State College
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