Keyonna Johnson

• Created appealing displays for routine arrangements and special promotions.
• Contributed to team success by completing jobs quickly and accurately.
• Resolved issues quickly to maintain productivity goals.
• Maintained productive, efficient approach to all tasks.
• Led production meetings to provide reports to management.
• Installed, adjusted and repaired automated machines and robots.
• Collaborated with engineering teams to improve production efficiency.
• Trained new employees, instructing each in use of machinery, standard operating procedures and company policies.
• Monitored production processes to identify and address potential issues.
• Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.
• Managed inventory of parts and components.
• Utilized safety devices and procedures to protect personnel and equipment.
• Investigated and resolved production issues.
• Developed and implemented process improvement strategies.
• Facilitated collaboration between production and other departments.
• Generated and maintained accurate production records.
• Completed daily inspection of machines and equipment.
• Operated various machines used in production processes.
• Operated finishing tool to prepare products for inspections and packaging.
• Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
• Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
• Addressed and resolved customer complaints in polite and professional manner.
• Assisted with inventory counts and stocking of merchandise.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Assisted customers in selecting merchandise best suited to needs.
• Monitored and verified merchandise for proper prices and labels.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong cooperative relationships with coworkers and managers.
• Continuously checked products for quality assurance according to strict guidelines.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
• Learned all required tasks quickly to maximize performance.
• Operated register to process payments and collect cash payment for order totals.
• Worked different stations to provide optimal coverage and meet production goals.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Trained new team members by relaying information on company procedures and safety requirements.
• Pursued learning opportunities to advance knowledge and take on leadership position.

Collected room deposits, fees, and payments.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Scheduled, coordinated and confirmed appointments and meetings.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Organized, maintained and updated information in computer databases.
• Scheduled office meetings and client appointments for staff teams.
• Resolved customer problems and complaints.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Confirmed appointments, communicated with clients, and updated client records.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Routed incoming mail and messages to relevant personnel without delay.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled assignments independently with good judgement and critical thinking skills.
• Collected cash payments, processed transactions and updated relevant records.