Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyonna Lewis

Houston

Summary

Growing HR professional with experience supporting learning and leadership development initiatives at Texas Children’s Hospital. Known for improving operational efficiency, streamlining processes, and delivering high-quality program coordination. Skilled in optimizing LMS processes, strengthening communication workflows, and using data insights to improve engagement and support leadership development initiatives. Recognized for reliability, ownership, and a proactive approach to improving processes and supporting organizational goals. Known for strong problem-solving, effective communication, and a deep commitment to continuous growth, excellence, and organizational success.

Overview

8
8
years of professional experience

Work History

Learning and Leadership Development Coordinator

Texas Children Hospital
01.2024 - Current


  • Support the end-to-end coordination of high-impact programs such as New Leader Onboarding and Open Enrollment classes (virtual and in-person), by ordering and preparing materials, sending pre- and post-session communication, reconciling attendance, and managing learner records in the LMS to ensure smooth execution and an exceptional participant experience.
  • Improved process efficiency for Targeted Selection by redesigning tracking and materials workflows, achieving 90% material utilization and measurable cost savings through reduced waste and improved forecasting.
  • Developed and implemented standardized process documents (e.g., 2025 NLO Process Guide) to streamline communication, improve processes, and ensure consistency, to easily follow in the absence of the coordinator and/or consultant.
  • Manage the LLD inbox and communications by responding to leader inquiries promptly, ensuring alignment of class information, cancellations, and follow-ups—supporting over 500+ leaders annually.
  • Leverage reporting and learning metrics—such as attendance, registration, and evaluation results—to identify trends and improve program outcomes.
  • Partner cross-functionally with facilitators, LLD consultants, and vendors to coordinate logistics, manage purchase orders, reconcile attendance, and ensure readiness for learning sessions.
  • Collaborated with the LLD team to design and send marketing materials and communications to increase visibility, awareness, and participation in upcoming learning offerings.
  • Supported the HEART in Action initiative as a core team member by assisting in facilitation, managing sessions in the LMS, reconciling attendance, and contributing to TCH’s culture of continuous learning and the new HEART values.

Ambulatory Service Representative II

Texas Children's - West Campus & Sugarland Specialty Care
10.2021 - 01.2024
  • Facilitated patient scheduling and appointment coordination for multiple specialty care services.
  • Managed patient inquiries regarding insurance verification and eligibility requirements.
  • Coordinated referral processes, working closely with providers to secure necessary authorizations for timely care delivery.
  • Verified and maintained accurate insurance information for 100+ commercial and Medicaid patients monthly, ensuring eligibility and preventing billing discrepancies through diligent data entry in EPIC.
  • Created and managed patient accounts within EPIC, confirming all demographic and clinical data was complete, credible, and compliant with HIPAA standards.
  • Collaborated with providers, nurses, and administrative staff to enhance clinic workflow and elevate patient satisfaction through responsive communication and problem-solving.


Unemployment Claims Specialist (Contract/Temp)

Accenture
01.2021 - 12.2021
  • Developed and maintained positive relationships with employers to ensure accurate reporting of wages for claim processing.
  • Conducted research using multiple databases to verify claimant's employment history and wage reports.
  • Advised claimants on their rights and responsibilities regarding the filing of unemployment claims.
  • Proficiently processed unemployment claims in accordance with state and federal regulations.
  • Maintained detailed records of all case notes, decisions, appeals, correspondence.

Data Entry Representative (Contract/ Temp)

Cigna Health Spring
06.2020 - 12.2020
  • Developed proficiency in the use of proprietary software for data entry purposes.
  • Conducted research as needed to resolve issues or answer questions about captured data.
  • Resolved discrepancies between source documents and entered information into system promptly.
  • Adhered strictly to security protocols while working with sensitive customer information.
  • Assisted team members in understanding complex databases and providing guidance on effective usage.
  • Troubleshot any issues that arose during the data entry process, escalating when appropriate.

Healthcare Administration Intern

Nacogdoches Memorial Hospital
01.2020 - 05.2020
  • Shadowed and supported the Executive Director and Community Director to gain firsthand experience in hospital administration, strategic planning, and community outreach.
  • Developed and presented a comprehensive project proposal aimed at implementing a new hospital initiative to enhance patient and community support services.
  • Attended executive meetings, department roundups, and leadership briefings to learn about strategic planning and leadership communication in a hospital setting
  • Represented the hospital at community and student health fairs, promoting programs and services while strengthening public awareness and engagement.

Front Desk Receptionist

SFASU Alumni Association
03.2018 - 05.2020
  • Served as the first point of contact for alumni, visitors, and staff, delivering a welcoming and professional front-desk experience.
  • Handled a high-volume, multi-line phone system and efficiently directed calls or messages to appropriate personnel.
  • Assisted the Executive Director of Alumni Relations and the Director of Alumni Events and Engagement with daily administrative tasks, scheduling, and event coordination.
  • Coordinated and supported on-campus alumni events, including SFA Ring Ceremony, Senior Send-Off, and tailgating events.
  • Communicated with alumni regarding upcoming gatherings, programs, and university initiatives to foster engagement and strengthen community connections.
  • Managed office supplies, mail distribution, and front-desk operations to maintain an organized, efficient environment and ensure a positive alumni experience.

Education

Master of Arts - Human Resources Management

University of Houston - Clear Lake
Houston, TX
12-2026

Bachelor of Science - Health Science, Psychology

Stephen F. Austin State University
Nacogdoches, TX
05.2020

Skills

  • Process Improvement & Project Management
  • Program Coordination & Execution
  • Team collaboration
  • Data & Administrative Management
  • Commitment to continuous learning

Timeline

Learning and Leadership Development Coordinator

Texas Children Hospital
01.2024 - Current

Ambulatory Service Representative II

Texas Children's - West Campus & Sugarland Specialty Care
10.2021 - 01.2024

Unemployment Claims Specialist (Contract/Temp)

Accenture
01.2021 - 12.2021

Data Entry Representative (Contract/ Temp)

Cigna Health Spring
06.2020 - 12.2020

Healthcare Administration Intern

Nacogdoches Memorial Hospital
01.2020 - 05.2020

Front Desk Receptionist

SFASU Alumni Association
03.2018 - 05.2020

Master of Arts - Human Resources Management

University of Houston - Clear Lake

Bachelor of Science - Health Science, Psychology

Stephen F. Austin State University

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