Summary
Overview
Work History
Education
Skills
Timeline
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Keyonna McCants

Columbia,SC

Summary

Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.

I practice entrepreneurship on my free time I am an artist show interest in designing clothing and shoes and a free other trades. I am a licensed braider and I also have my CPR CERTIFICATION.

On my off days I like to give back to my community and the homeless on special occasions.

Overview

7
7
years of professional experience

Work History

Mental Health Technician

Columbia Regional Care Center
Columbia, SC
12.2023 - Current
  • Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Administered medications as prescribed by physician or psychiatrist.
  • Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
  • Assisted in transporting clients to appointments outside the facility when necessary.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Provided excellent service to patients through personable communication.
  • Employed motivational interviewing techniques to encourage patient engagement in treatment.
  • Implemented stress-reduction techniques to promote patient relaxation and well-being.
  • Participated in professional development workshops to stay current with mental health practices.
  • Ensured a safe and secure environment for patients, adhering to facility safety protocols.

Housekeeper

Home2 Suites by Hilton Hotel
Columbia, SC
03.2023 - 11.2024
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Changed bed linens and towels, tidied up rooms.
  • Provided information about hotel services upon request from guests.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Emptied trash receptacles throughout the property.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Responded to requests from guests regarding housekeeping needs.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Caregiver

Right At Home Health Care
Columbia, SC
08.2022 - 03.2023
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Coordinated transportation services for clients when necessary.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Accompanied clients to social events such as movies or plays.
  • Provided emotional support to clients during difficult times.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Cashier

Wendys Fast Food
Columbia, SC
10.2021 - 07.2022
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Resolved customer complaints professionally in accordance with company policy.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Environmental Services Housekeeper

Providence Health Center Hospital
Columbia, SC
11.2020 - 06.2021
  • Emptied trash cans and replaced liners as needed.
  • Dusted furniture, pictures, window sills and other surfaces.
  • Stocked linen closets with fresh linens as needed.
  • Replenished supplies such as soap, toilet paper and paper towels in restrooms.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
  • Kept storage areas organized and free of clutter by disposing of unused items appropriately.
  • Attended required training sessions related to housekeeping tasks.
  • Vacuumed carpets and upholstered furniture.
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Emptied trash receptacles and disposed of waste materials properly.
  • Swept, mopped, scrubbed and waxed floors.
  • Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
  • Maintained floors with regular sweeping, mopping and vacuuming.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
  • Dusted, swept and mopped to maintain clean, safe environment for clients.
  • Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
  • Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Kept business entrances clean, tidy and professional in appearance.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Serviced, cleaned and restocked restrooms.

Picker & Packer

Amazon
Columbia, SC
10.2019 - 09.2020
  • Used appropriate personal protective gear when handling hazardous materials.
  • Utilized hand-held scanners to scan barcodes and enter data into the system.
  • Prepared documents such as bills of lading, packing lists, invoices. as needed.
  • Stored inventory in designated locations within the warehouse facility based on size, type.
  • Organized goods in an orderly fashion on shelves or racks within the warehouse facility.
  • Unloaded containers using various material handling equipment such as conveyor belts and dollies.
  • Followed safety regulations while working with hazardous materials such as chemicals or flammable liquids.
  • Performed quality control checks on products before packing them for shipment.
  • Assembled boxes and cartons according to customer specifications.
  • Attended regular training sessions to stay updated on company policies and procedures related to picker and packer duties.
  • Operated equipment such as shrink wrappers, box sealers, and tape machines.
  • Inspected merchandise for damages or defects prior to packaging it up for shipping out.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Reported any damaged items immediately to supervisors so they could be replaced quickly.
  • Confirmed items picked for orders by keying codes into system.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Limited damage to products and orders by using care when choosing items.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Placed products on conveyors for final wrapping and shipment.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.

Call Center Representative

Teleperformance
Columbia, SC
03.2019 - 10.2019
  • Identified opportunities to upsell additional products or services when appropriate.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Offered additional products or services to enhance customer experience.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained accurate records of customer interactions for future reference.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Maintained strong call control and quickly worked through scripts to address problems.

DFA

Johnson Food Service
Columbia, SC
06.2017 - 03.2019
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Clean dining area properly
  • Wipe down the salad bar while trainee fix food
  • Wipe down drink station
  • Dish washing
  • Dump trainee trays
  • Daily cleaning dining area and restrooms before and after trainees done
  • Mop, sweep, wipe down salad bars, drink station as tables and chairs


  • Managed household errands and other essential duties.

Education

High School Diploma -

Eau Claire High School
Columbia, SC
05-2017

Skills

  • Behavior Management
  • Patient Safety Management
  • Discharge Planning
  • Excellent customer service skills
  • Knowledge of medical terminology
  • Health plan benefits
  • Charting and clinical documentation
  • Behavioral Management
  • Patient Assessment
  • Entrepreneurship
  • Data entry
  • Leadership
  • Adaptability and resilience
  • Flexibility
  • Time management
  • Creative thinking
  • Teamwork and collaboration
  • Meal planning and preparation
  • De-Escalation Techniques

Timeline

Mental Health Technician

Columbia Regional Care Center
12.2023 - Current

Housekeeper

Home2 Suites by Hilton Hotel
03.2023 - 11.2024

Caregiver

Right At Home Health Care
08.2022 - 03.2023

Cashier

Wendys Fast Food
10.2021 - 07.2022

Environmental Services Housekeeper

Providence Health Center Hospital
11.2020 - 06.2021

Picker & Packer

Amazon
10.2019 - 09.2020

Call Center Representative

Teleperformance
03.2019 - 10.2019

DFA

Johnson Food Service
06.2017 - 03.2019

High School Diploma -

Eau Claire High School

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Keyonna McCants