Keyonna Morgan
Winston-Salem,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs.
Overview
12
12
years of professional experience
Work History
Sales Associate
Battleground Kia
01.2022 - Current
- Completed 15-20 car sales per month on average, using consultative approaches to connect with customers and understand their needs.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Sales Associate
Keffer Volkswagen
01.2021 - 01.2022
- Completed 12-15 car sales per month on average, using consultative approaches to connect with customers and understand their needs.
- Utilized client-focused approaches when suggesting potential vehicles that met their unique needs.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Improved overall buying experience for each client by offering attentive support during test drive.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
CRC Sales Agent
Flow Companies
04.2019 - 12.2020
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly.
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Closed over $2,000 in sales each month by setting up high quality test drive appointments.
Customer Service Representative
Kelly Connect
08.2017 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Answered 85+ inbound calls per day and directed to designated individuals or departments.
Crew Trainer
McDonald's
08.2012 - 11.2015
- Trained other employees in customer service, food safety, and performance requirements.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 25%.
Education
Bachelor of Science - Hospitality Management
East Carolina University
Greenville, NC05.2018
Associate of Arts - Business Administration
Early College of Forsyth Co
Winston Salem, NC05.2014
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Listening Skills
- Goal-Oriented
- Exceptional customer service
- Hospitality services
- Detail Oriented
- Office Organization
- Effective Planning
Timeline
Sales Associate
Battleground Kia
01.2022 - Current
Sales Associate
Keffer Volkswagen
01.2021 - 01.2022
CRC Sales Agent
Flow Companies
04.2019 - 12.2020
Customer Service Representative
Kelly Connect
08.2017 - 04.2019
Crew Trainer
McDonald's
08.2012 - 11.2015
Bachelor of Science - Hospitality Management
East Carolina University
Associate of Arts - Business Administration
Early College of Forsyth Co
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