Keyonna watkins
Midwest city,Oklahoma
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ModivCare
Oklahoma City, OK
05.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Answered inbound calls, chats and emails to facilitate customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Advanced Call Center Technologies LLC
Oklahoma City, OK
03.2021 - 05.2023
- Managed Active Directory objects such as users, groups, computers, using various tools provided by Microsoft.
- Maintained records of all computer assets owned by the organization along with their configurations using System Center Configuration Manager.
- Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.
- Received, sent and edited emails through Microsoft Outlook.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
Platt College - Moore
Oklahoma City, OK01-2021
Skills
- Inbound and Outbound Calling
- Complaint resolution
- Information Security
- Data Collection
- Microsoft Outlook
- Call Center Operations
- Microsoft PowerPoint
- Microsoft Excel
- Medical terminology knowledge
Certification
- Certified Medical Assistant
Timeline
Customer Service Representative
ModivCare
05.2023 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
03.2021 - 05.2023
High School Diploma -
Platt College - Moore
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