Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyonna Randle

Plano,IL

Summary


Well-qualified supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

10
10
years of professional experience

Work History

Dispatch Supervisor

R & K Moving Transportation
06.2019 - Current
  • Supervised team of 15 employees and provided training focused on maximizing overall performance.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Customer Support Specialist

Ttn Fleet Solutions
01.2017 - 06.2019
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.

Mental Health Support Worker

State of Illinois-Department of Human Services
03.2015 - 05.2019
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.
  • Documented client progress in confidential files.

Education

High School Diploma -

West Aurora High School
Aurora, IL

Bachelor of Science - Social Work

The University of Alabama
Tuscaloosa, AL
05-2026

Skills

  • Transportation coordination
  • Attendance documentation
  • Employee training
  • Customer service
  • Data entry
  • Technical aptitude
  • Problem-solving
  • Customer relationship management
  • Time management
  • Record keeping

Timeline

Dispatch Supervisor

R & K Moving Transportation
06.2019 - Current

Customer Support Specialist

Ttn Fleet Solutions
01.2017 - 06.2019

Mental Health Support Worker

State of Illinois-Department of Human Services
03.2015 - 05.2019

High School Diploma -

West Aurora High School

Bachelor of Science - Social Work

The University of Alabama

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