KEYONNA THOMAS
Dallas,Texas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Kohl’s
01.2022 - Current
- Entered worked data into varies computer systems to effectively monitor and track production orders, needs and activity
- Work quickly but safely without accidents or mishaps over thousands of orders in a timely manner.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
Customer Service Representative
Chime Solutions
06.2020 - 12.2021
- Developed and maintained positive customer service relations and coordinated with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Document in detail of customer interactions such as inquiries, customer necessities, customer complaints and actions in an organized manor
- Follow compliance with company regulations by maintaining the confidentiality of client’s information
- Operated a P/C using various programs to research, review and assist customers with their needs.
Customer Service Associate
Hello fresh
02.2019 - 06.2020
- Assist with a team to contributed to highly successful team performance, achieving 100% of Quality goals and exceeding production targets by 90% to the consumer
- Followed proper safety procedures while working in various environmental temperatures, noise levels and dust conditions
- Entered worked data into varies computer systems to effectively monitor and track production orders, needs and activity
- Work quickly but safely without accidents or mishaps over thousands of orders in a timely manner.
Customer Service Associate
Waffle House
05.2018 - 02.2019
- Providing Customer Service to customers with a team of food service workers to prepare and check quality of food to be served
- Maintained sales floor and presentation standards to customers to uphold company’s brand and image
- Created new streamline process to prepare food while maintaining regulations within Health Department
- Check quality of food and providing service to over 20 customers at a time.
Education
MESQUITE HIGH SCHOOL | MESQUITE INDEPENDENT SCHOOL
2020
Skills
- Wrapping and Boxing
- Quality Control
- Order Fulfillment
- Microsoft Excel
- Account Management
- Credit Card Payment Processing
Timeline
Warehouse Associate
Kohl’s
01.2022 - Current
Customer Service Representative
Chime Solutions
06.2020 - 12.2021
Customer Service Associate
Hello fresh
02.2019 - 06.2020
Customer Service Associate
Waffle House
05.2018 - 02.2019
MESQUITE HIGH SCHOOL | MESQUITE INDEPENDENT SCHOOL
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