Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Contact
Timeline
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Keyonna Tillman

Brooklyn,NY

Summary

Skilled Curl Specialist with a proven track record at The Curl Suite, enhancing client satisfaction through innovative hairstyling techniques and exceptional customer service. Expert in relationship building, I've significantly contributed to sales growth and client retention. Mastering both creative styling and effective communication, I consistently exceed performance goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Curl Hair Specialist

The Curl Suite
New York, NY
07.2024 - Current
  • Provide hair services, including cutting, styling, coloring, and treatments. Engage in retail sales of hair care products. Upsell salon services and products to clients. Maintain cleanliness and organization of the work station. Communicate effectively with clients to understand their needs and preferences.
  • Engage in retail sales of hair care products, upsell salon services and products to clients, maintain cleanliness and organization of the work station, and communicate effectively with clients to understand their needs and preferences.
  • Strong customer service skills, with the ability to build rapport with clients.
  • Knowledge of current beauty trends and techniques.
  • Ability to multitask in a fast-paced salon environment.
  • Experience with front desk duties is a plus.

Hairstylist

Salon Lola
Brooklyn, NY
07.2023 - 03.2024
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Applied highlights, lowlights or other coloring techniques.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Assisted other stylists with busy periods in the salon.
  • Educated clients on proper home hair care maintenance techniques.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Managed cash register transactions during checkout process.
  • Pre-booked future appointments to increase repeat business.
  • Followed updated techniques to color and treat hair and produce consistent results.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
  • Worked collaboratively with colleagues to achieve common goals.

Curly Hair Specialist

Miss Rizos Salon
New York, NY
10.2022 - 06.2023
  • Consult thoroughly with each individual client and follow through on their requests
  • Creating Defined Silhouettes using traditional and advanced techniques that achieve the client's desired look and adheres to company's standard
  • Educating clients on Natural Hair Care
  • Perform services such as: Wash&Go's, Curly Hair Cuts, Protective Styling and Coloring services
  • Meet daily, weekly, monthly sale goals of service & products
  • Being open to constant training throughout employment period
  • Stay up to date on current licensing changes and abide by all federal, state, and salon rules and regulations
  • Ensure that the salon is clean and well-maintained at all times
  • Uphold the visions and values of Miss Rizos
  • Assist with training & onboarding new team members.

General Manager

Madison Reed
Woodland Hills, CA
01.2022 - 07.2022
  • Manage, guide, and coach the Hair Color Bar team on a daily basis
  • Consistently achieve monthly sales goals and other leading Key Performance Indicators including but not limited to Retail Sales, Service Sales, AOV, Unlimited Roots Membership, Subscriptions and Labor
  • Manage employee schedules based on forecasts and business needs
  • Manage labor and hours budgets based on forecast and business trends
  • Engages with clients to deliver a distinct and delightful client experience resulting in future client engagement with the Hair Color Bar
  • Actively work in all positions including Colorist and Colorist Assistant, providing services
  • Interview candidates, onboard new employees, perform milestone employee reviews, while implementing a successful plan for retention, development and growth
  • Coach and develop employees to ensure the highest level of team culture, client satisfaction, Hair Color Bar performance
  • Resolve and follow up on all client service issues in a timely manner for all Hair Color Bar services, including client survey comments (NPS) and client satisfaction survey (CSAT)
  • Guarantees the organization and standards of each Hair Color Bar including retail and sales displays are within company guidelines
  • Confirms all company assets are accounted for and maintained including but not limited to Madison Reed inventory, iPads, security cameras and phones
  • Utilize all Madison Reed systems to efficiently manage the business and drive retail and service sales including service capacity, digital waitlist and buy online pick up in store (BOPIS).

Hair Stylist

Salon Republic
Studio City, CA
03.2012 - 11.2021
  • Excellent customer service, communication skills
  • Mastered a variety of styling tools, including shears, hair dryers, curling irons and Straighten iron
  • Stayed attuned to the newest trends in hair care and celebrity hair
  • Cut, colored, trimmed and styled hair according to customer specifications
  • Maintained the stock room, ordering more tools and supplies as necessary
  • Team player and flexible with many working conditions
  • Scheduled meetings and travels for hair shows and wedding events.

Education

Diploma - Cosmetology

Marinello School of Beauty - Burbank
Burbank, CA
01-2001

Skills

  • Schedule Management
  • Customer buying trends
  • Innovative hairstyling techniques
  • Customer Education
  • Appointment coordination
  • Relationship building and management
  • Business Management
  • Customer consultation
  • Outstanding customer service
  • Appointment scheduling
  • Salon maintenance
  • Active Listening
  • Customer service
  • Attention to detail

Certification

  • Cosmetology License New York, Current
  • Cosmetology License California, Current

Education and Training

Burbank, CA

Contact

Brooklyn, NY 11206

Timeline

Curl Hair Specialist

The Curl Suite
07.2024 - Current

Hairstylist

Salon Lola
07.2023 - 03.2024

Curly Hair Specialist

Miss Rizos Salon
10.2022 - 06.2023

General Manager

Madison Reed
01.2022 - 07.2022

Hair Stylist

Salon Republic
03.2012 - 11.2021

Diploma - Cosmetology

Marinello School of Beauty - Burbank

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Keyonna Tillman