Keyonna Warner - Jones
Gilbert,AZ
Summary
To work in a stable setting long term that will allow me to enhance my customer service skills and knowledge. I am very dependable and work very well under pressure and in stressful situations.
Overview
8
8
years of professional experience
Work History
Auto Claims Handler
State Farm
09.2023 - 01.2025
- Evaluated total loss vehicles accurately using valuation tools to ensure fair settlement offers for policyholders based on market values at the time of loss.
- Managed multiple priorities simultaneously while maintaining attention to detail during high-pressure situations in a fast-paced environment.
- Facilitated interdepartmental collaboration and communication, resulting in better decision-making during complex claims handling processes.
- Maintained compliance with state regulations, company guidelines, and industry best practices during the claim process.
- Ensured accurate claim settlements with thorough investigation and assessment of damages and liability.
- Improved claim documentation quality by consistently reviewing reports for accuracy before submission.
Financial Processor
Randstad
07.2022 - 07.2023
- Maintained strict adherence to regulatory requirements, ensuring company compliance with industry standards.
- Managed high-volume transaction processing, maintaining accuracy while consistently meeting deadlines.
- Collaborated with cross-functional teams to develop and implement strategies for optimizing financial operations.
- Process client transaction request and reviews for accuracy
- Developed a working knowledge of vanguards processing systems, group policies, group policies and procedures.
- Met with manager to discuss performance, business trends and issues impacting the processing item.
- Partnered with vanguard associates in working through complex processing issues to ensure timely completion.
CSR
24/7 Intouch
05.2020 - 07.2022
- Completes all daily paperwork neatly and accurately.
- Displays the proper image and follows policies, procedures and standards for conduct.
- The ability to process and complete customer escalations.
- Helped with level 3 escalations
- Provide excellent customer service in a fast paced environment
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
Assistant Manager
Little Caesars Pizza
06.2017 - 05.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Sonography
Maricopa Community Colleges, Gateway Community College
Phoenix, AZSkills
- Claims assessment
- Regulatory compliance
- Valuation tools usage
- Damage assessment
- Customer service
- High-volume processing
- Effective communication
- Problem solving
- Data documentation
- Claims handling
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Auto Claims Handler
State Farm
09.2023 - 01.2025
Financial Processor
Randstad
07.2022 - 07.2023
CSR
24/7 Intouch
05.2020 - 07.2022
Assistant Manager
Little Caesars Pizza
06.2017 - 05.2020
Sonography
Maricopa Community Colleges, Gateway Community College
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