Summary
Overview
Work History
Education
Skills
Timeline
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Sade Edmonds

Dayton,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Attentive Package Handler offers background assembling, sealing, scanning and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security.

Overview

11
11
years of professional experience

Work History

Client Support Worker

Sitel
Fishers, IN
07.2022 - 07.2023
  • Developed individualized service plans for clients according to their needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Customer Service Representative

Best Buy
Indianapolis, IN
01.2021 - 02.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Delivery Driver

Amazon
Indianapolis, IN
06.2019 - 01.2021
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.

Team Mentor

Target
Fishers, IN
05.2017 - 06.2019
  • Assisted customers with product selection, pricing and availability.
  • Provided cash register operations and handled customer payments.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Organized store displays to ensure maximum visibility of products.
  • Ensured the cleanliness and tidiness of the store.
  • Addressed customer complaints in a professional manner.
  • Operated scanning equipment for price checks and stock replenishment.
  • Assisted with loading and unloading deliveries from vendors.
  • Performed daily opening and closing procedures for store operation.
  • Answered incoming calls regarding product inquiries or orders.

Package Handler

FedEx
Indianapolis, IN
07.2012 - 07.2015
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
  • Checked all outgoing shipments to ensure accuracy of contents.

Education

High School Diploma -

Basic Prep Academy
Indianapolis, IN
07-2009

Skills

  • Freight Handling
  • Truck loading
  • Forklift Operation
  • Product packing
  • Material storage
  • Shipping Documentation
  • Appointment Scheduling
  • Information Security
  • Inbound and Outbound Calling
  • Call Management
  • Paperwork Processing
  • Data Entry
  • Scheduling
  • Complaint resolution
  • Call center procedures
  • Brand representation
  • Follow-up skills
  • Computer Proficiency
  • Refunds processing
  • Strategic sales knowledge
  • Credit card payment processing

Timeline

Client Support Worker

Sitel
07.2022 - 07.2023

Customer Service Representative

Best Buy
01.2021 - 02.2022

Delivery Driver

Amazon
06.2019 - 01.2021

Team Mentor

Target
05.2017 - 06.2019

Package Handler

FedEx
07.2012 - 07.2015

High School Diploma -

Basic Prep Academy

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Sade Edmonds