Keyonnia Holmes
Miami
Summary
Dedicated Release of Information Specialist with extensive experience at Broward Health Medical Center. Proven ability to ensure HIPAA compliance while managing sensitive patient data with accuracy and empathy. Strong communication and organizational skills enhance patient interactions, fostering a positive experience during the information release process.
Overview
13
13
years of professional experience
Work History
Release of Information Specialist
Broward Health Medical Center
03.2022 - Current
- Answer phones and direct calls
- Greet patients, families, and visitors
- Order and track supplies
- Update and organize medical records
- Receive and review requests from patients, doctors, insurance companies, attorneys and government agencies
- Ensure request are complete, valid, and authorized
- Verify that the request meets legal standards for disclosure
- Ensure information being released is accurate and matches the request
- Copy, scan and print requested records
- Send records securely (via mail, fax, secure email, or health information exchange portal)
- Include information authorized for release
- log all requests and releases in secure system
Release of Information Specialist
Holy Cross
04.2016 - 12.2021
- Receive and Review Requests from patients, doctors, insurance companies, attorneys and government agencies.
- Ensure request are complete, valid, and authorized
- Verify patient identity and authorization
- Confirm the identity of the requestor
- Verify that the request meets legal standards for disclosure
- Locate the patients medical records in electronic or paper format
- Ensure the information being released is accurate and matches the request
- Send records securely (via mail, fax, secure email, or health information exchange portal)
- Log all requests and releases in a secure system
- Handled phone calls from attorneys, insurance companies and patients.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
Front Desk/Administrative Staff Member
Path Medical
05.2012 - 01.2016
- Greet patients warmly and professionally as they arrive.
- Answering incoming calls, respond to inquiries, and direct calls to appropriate staff.
- Schedule and confirm appointments using the electronic medical records system.
- Verify insurance information and collect copays or outstanding balances.
- Maintain and organize patients patients records and documentation.
- Ensure the front desk area is clean, organized, and stocked with necessary materials.
Education
Miami Carol City Sr High School
Miami, FL06-2005
Skills
- HIPAA compliance
- Attention to details
- Communication skills
- Knowledge of medical terminology
- Multitasking and Time Management
- Team Collaboration
- Patient Interaction
- Organization
- Confidentiality and HIPPA Compliance
Timeline
Release of Information Specialist
Broward Health Medical Center
03.2022 - Current
Release of Information Specialist
Holy Cross
04.2016 - 12.2021
Front Desk/Administrative Staff Member
Path Medical
05.2012 - 01.2016
Miami Carol City Sr High School
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