Summary
Overview
Work History
Education
Skills
References
Leadership Principles
References
Timeline
Generic

KEYONTA WALKER

Houston

Summary

Results-driven operations leader with over 8 years of experience in logistics, people management, and performance optimization. Proven ability to deliver results, insist on the highest standards, and invent and simplify to improve productivity and compliance. Strong track record in launching new initiatives, leading high-performing teams, and driving key performance indicators. Passionate about developing others, solving problems, and building scalable processes in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Operations Lead

Amazon
Houston
02.2018 - Current
  • Led the launch of SSD (Same Day Delivery) at the site, driving the region to top performance in On-Time Delivery (OTD), On-Time Shipping (OTS), and Scan Compliance metrics.
  • Successfully launched Pick and Stage on Cycle 0, increasing the team's pick rate from 205 to 389 units/hour in just 3 weeks, demonstrating a strong bias for action and a commitment to continuous improvement.
  • Managed shift operations for 40+ associates, ensuring staffing, safety, productivity, and quality goals were met or exceeded.
  • Delivered coaching and development to associates, building ownership and accountability within the team.
  • Analyzed data and labor metrics to drive informed decisions, problem solve, and escalate when needed.
  • Partnered cross-functionally with other departments and vendors to ensure smooth and efficient operations.

Escalation Specialist

Asurion
Houston
02.2014 - 10.2018
  • Resolved high-level customer escalations related to claims and returns, demonstrating customer obsession and ownership.
  • Identified trends in escalations and collaborated with leadership to address root causes and improve customer experience.

Property Manager

Public Storage
Houston
02.2007 - 02.2014
  • Managed daily operations, rentals, payments, and team supervision for a high-traffic storage facility.
  • Maintained strong customer relationships and consistently met occupancy and revenue goals.

Education

Some College (No Degree) - Psychology

University of Houston
Houston, TX

Skills

  • Team Leadership & Coaching
  • Operational Excellence
  • Process Improvement
  • Data-Driven Decision Making
  • Problem Solving & Root Cause Analysis
  • Time Management & Prioritization
  • Cross-Functional Collaboration
  • Deliver Results
  • Dive Deep
  • Invent & Simplify
  • Insist on the Highest Standards
  • Ownership
  • Bias for Action

References

Available upon request.

Leadership Principles

  • Deliver Results
  • Dive Deep
  • Invent & Simplify
  • Insist on the Highest Standards
  • Ownership
  • Bias for Action

References

References available upon request.

Timeline

Operations Lead

Amazon
02.2018 - Current

Escalation Specialist

Asurion
02.2014 - 10.2018

Property Manager

Public Storage
02.2007 - 02.2014

Some College (No Degree) - Psychology

University of Houston

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