Keyotta Stroud
Detroit,MI
Summary
Highly motivated and experienced professional with a strong background in real estate, general contracting, retail, and office administration. Seeking to leverage extensive customer service and sales skills to provide exceptional services and support to clients in a dynamic environment. Qualified professional with highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Realtor
Front Page Properties
Southfield, MI
08.2023 - Current
- Facilitated residential real estate transactions, guiding clients through the buying and selling process with professionalism and expertise
- Conducted market research and analysis to accurately price properties and develop effective marketing strategies
- Negotiated lease agreements and enforced lease terms in accordance with company policies and legal regulations
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Maintained current and accurate CRM database of prospective customers.
Mortgage Loan Officer
Morty
Detroit, MI
01.2024 - 01.2025
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Addressed and resolved applicant and borrower queries throughout the loan cycle.
- Identified valuable solutions for customers with credit problems.
- Provided personalized loan options to meet clients' financial needs.
- Analyzed new markets and developed referral networks to locate new loan prospects.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Met with applicants to obtain information for loan applications and answer questions about loan process.
- Utilized CRM systems to effectively manage client interactions and follow-ups.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed relationships with customers in order to increase sales opportunities.
Contractor/ Project Manager
K & R Project Management and Development
Detroit, MI
07.2021 - 12.2024
- Interpreted blueprints/ Scope of Work plans and relayed information to team of workers.
- Managed multiple teams working on different aspects of a single project.
- Developed and maintained comprehensive project budgets, tracking expenditures against financial forecasts.
- Planned, organized and managed crews and subcontractors through expert communication and handling of work orders and purchase orders.
- Conducted walk-through inspections and other scheduled inspections with homeowners.
- Scheduled and coordinated all phases of construction projects from initiation to completion.
- Created a timeline for completing tasks related to the project.
- Identified potential problems that may arise during the course of construction.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Utilized project management software to plan, track, and manage construction activities efficiently.
- Fostered relationships with clients, ensuring satisfaction and securing future business opportunities.
Retail Associate
Lord and Taylor
Novi, MI
04.2016 - 01.2018
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Cross-sold products and services to increase average transaction value.
- Operated point-of-sale systems accurately to process payments from customers.
Residential Property Manager
Ideal Investment Group
01.2008 - 12.2015
- Completed lease applications and verifications, notifying prospects of results.
- Resolved tenant disputes promptly by listening to both sides and proposing solutions.
- Managed day-to-day activities involving tenants, subcontractors, and property management.
- Coordinated maintenance services such as plumbing, electrical repairs, and landscaping.
- Collected monthly assessments, rental fees, deposits, and payments.
- Solicited and analyzed bids for repairs, renovation, and general maintenance.
- Kept updated records of all tenant information such as contact details and lease agreements.
- Handled resident complaints and expedited maintenance requests.
- Oversaw daily operations, maintenance, and administration of various properties.
- Managed the eviction process, when necessary, in accordance with applicable laws.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Office Administrator
Wayne State University
Detroit, MI
09.2003 - 01.2008
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Performed administrative duties such as photocopying, faxing documents, and mailing packages.
- Greeted visitors and responded to inquiries in a professional manner.
- Directed clients and guests to the correct departments, rooms, and staff members.
- Obtained scanned records and uploaded them to the database.
- Scheduled appointments for management team members.
Education
120+ Credits toward BA - Psychology
Wayne State University
Detroit01.2003
Skills
- Leads generation
- Administrative support
- Loan processing
- Property management
- Staff management
- Contract negotiation
- Relationship building
- Rent collection
- Knowledge of Michigan real estate laws
- Business administration
- CRM software proficiency
- Payment processing
- Schedule management
- Customer relations
- Sales pipeline management
- Leads prospecting
- Fair housing compliance
- Goal oriented
- Customer service-focused
- Conflict resolution
- Energetic self-starter
- Upselling and cross selling
Certification
- Residential Builders License
- Realtor License
- Property and Casualty License
- Life License
References
Available upon request.
Timeline
Mortgage Loan Officer
Morty
01.2024 - 01.2025
Realtor
Front Page Properties
08.2023 - Current
Contractor/ Project Manager
K & R Project Management and Development
07.2021 - 12.2024
Retail Associate
Lord and Taylor
04.2016 - 01.2018
Residential Property Manager
Ideal Investment Group
01.2008 - 12.2015
Office Administrator
Wayne State University
09.2003 - 01.2008
- Residential Builders License
- Realtor License
- Property and Casualty License
- Life License
120+ Credits toward BA - Psychology
Wayne State University
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