KEYRA RODRIGUEZ
Royse City
Summary
Human Resources professional with commitment to enhancing employee satisfaction and managing efficient HR operations. Known for strong collaboration skills and adaptability in dynamic work environments.
Overview
12
12
years of professional experience
Work History
Human Resources Assistant
Rockwall ISD
07.2023 - Current
- Assist with new employee orientation.
- Assist with new employee on-boarding process.
- Compile, maintain, and file all personnel records in accordance with District retention schedule.
- Support talent acquisition efforts by screening resumes and applications, while maintaining Staff position control.
- Develop strong relationships with employees through consistent communication and support.
- Collaborate with department managers for an efficient hiring process.
- Respond to employee inquiries regarding benefits and other HR topics.
- Participate in job fairs to recruit new talent.
Human Resources Clerk
Rockwall ISD
11.2020 - 06.2023
- Responded to incoming phone calls and handled sensitive and confidential information with discretion.
- Received and responded to questions from applicants, employees and department managers or school principals.
- Maintain current background check information of all personnel.
- Coordinate with district departments in the scheduling of prospective employees for the required fingerprinting.
- Issue and maintain badges for all employees.
- Keep a high level of confidentiality when dealing with background checks and fingerprinting information.
Quality Technician
Kelly Services for Mentor, LLC
01.2019 - 01.2020
- Responsible for tagging and logging material and update database.
- Performed QA document control in accordance with Good Manufacturing Practices (GMPs)
- Inspected finished products for overall quality and adherence to timeline and requirements.
- Recognized in Top Great Catches of the Quarter for identifying work orders that were missing raw material traceability information.
Cashier
Walmart
03.2017 - 01.2018
- Greeted and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Claims Provider Specialist
MMM Holdings LLC
08.2015 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked productively in fast-paced work environment to process large volumes of claims.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Call Center Representative
MMM Holdings LLC
09.2013 - 08.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for navigation during calls, improving efficiency and reducing hold times for customers.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
MBA -
Inter-American University of Puerto Rico
01.2020
Bachelor's Degree - Criminal Justice
University of Puerto Rico
01.2013
Skills
- Microsoft Office & Google
- Skyward
- Laserfiche
- Employee On Boarding
- TX DPS
- Background checks
- Teamwork
- Confidentiality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Resources Assistant
Rockwall ISD
07.2023 - Current
Human Resources Clerk
Rockwall ISD
11.2020 - 06.2023
Quality Technician
Kelly Services for Mentor, LLC
01.2019 - 01.2020
Cashier
Walmart
03.2017 - 01.2018
Claims Provider Specialist
MMM Holdings LLC
08.2015 - 09.2016
Call Center Representative
MMM Holdings LLC
09.2013 - 08.2015
Bachelor's Degree - Criminal Justice
University of Puerto Rico
MBA -
Inter-American University of Puerto Rico
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