Keyre Caceres Zelaya
Jersey City,NJ
Summary
Experienced Project Manager and Operations Director with a successful track record of leading complex projects and optimizing operational processes in the healthcare and community service sectors. Proficient in CRM database management, SQL, and developing robust database systems. Demonstrated ability to deliver projects on time and within budget, while driving strategic growth and improving productivity. Possess strong interpersonal and leadership skills, dedicated to fostering continuous improvement and professional development. Fluent in Spanish and English, with a passion for healthcare innovation and community engagement.
Overview
17
17
years of professional experience
8
8
Certification
Work History
Exit Planning Supervisor
+MedRite
03.2024 - Current
- Supervised the Humanitarian Emergency Response and Relief Center project, coordinating with cross-functional teams to ensure timely delivery of services, resulting in a 30% improvement in response times
- Served as the primary point of contact for clients, maintaining regular communication and managing expectations, achieving a 95% client satisfaction rate
- Developed and implemented project plans that streamlined operations, improving team productivity by 25%
- Led the project management efforts for the exit planning initiative, ensuring all phases were executed on schedule and within budget
- Managed the exit planning process for asylum seekers at Randell Island, overseeing operations for a camp of 5,000 predominantly male refugees
- Implemented strategic exit plans and coordinated with local authorities to ensure smooth transitions
- Successfully facilitated the exit planning process, increasing successful asylum seeker transitions by 40% and effectively removing unauthorized personnel from the premises
Assistant Executive Director, Operations Management
Jersey Family Counseling
02.2023 - 02.2024
- Supervised and trained a team of 10 community staff members, implementing performance feedback systems that reduced employee turnover by 30%
- Developed and implemented 5 Standard Operating Procedures (SOPs) and Management Operating Procedures (MOPs) that complied with all aspects of operations, enhancing service delivery
- Strategized regarding labor, occupancy mix, expenses, and quality of services, resulting in a 15% decrease in expenses and a 20% increase in occupancy rates
- Directed multiple operational projects, ensuring alignment with organizational goals and timely completion of deliverables
- Implemented a comprehensive training and development program, along with regular performance feedback sessions
- Reduced turnover by 30% and improved employee satisfaction scores by 25%, leading to a 15% increase in service quality ratings from clients
Account Executive
Marcus Evans Group
10.2020 - 01.2023
- Collaborated with executives to identify suitable vendors for clinical trials, exceeding target goals by increasing KPI sales by 80% through a strong pipeline of leads
- Specialized in connecting clinical trial solution providers with pharma and biotech companies globally, building and maintaining relationships with key stakeholders
- Analyzed market trends using a data-driven approach to identify new business opportunities, resulting in a successful partnership with target KPI sales
- Managed client projects from inception to completion, ensuring deliverables met client expectations and project timelines
- Conducted comprehensive market research to identify emerging trends and potential clients, enhancing the sales strategy
- Achieved an 80% increase in KPI sales, significantly boosting revenue and establishing the company as a leader in clinical trial solutions
Event Project Manager
Bladers
01.2018 - 03.2022
- Planned and executed promotional and business events, managing all aspects from budgeting to logistics, ensuring successful delivery within strict deadlines
- Organized weekly networking events with over 200 participants, enhancing community relations and increasing brand visibility
- Conducted post-event evaluations to gather feedback and implement improvements for future events, resulting in a 20% increase in participant satisfaction
- Coordinated all event-related projects, ensuring effective communication and collaboration among team members and stakeholders
- Negotiated with vendors for better rates and implemented a detailed project timeline to manage resources effectively
- Successfully executed the event with over 200 participants, staying 15% under budget and receiving positive feedback from attendees, which led to increased community engagement
Strategic Operations Manager
Medbar, LLC
04.2020 - 12.2021
- Company Overview: (Start-Up)
- Functioned as interim COO, leading the launch of COVID-19 testing and flu vaccination programs, administering over 10,000 tests daily across 100 sites
- Partnered with the COO to implement cost-saving measures that reduced operational costs by 19% while improving service delivery
- Spearheaded inventory management initiatives that improved efficiency and resulted in significant economic savings
- Oversaw the project management of vaccination initiatives, coordinating logistics and resources to ensure successful implementation
- Developed strategic partnerships with healthcare providers and coordinated logistics to ensure efficient vaccine distribution
- Successfully administered 20,000 flu vaccinations monthly, achieving a 95% client satisfaction rate and significantly improving community health outcomes
- (Start-Up)
Founder & Director of Operations
Pristine Executive Cleaning Service
01.2020 - 12.2021
- Developed and executed long-term business strategies, achieving a 10% increase in revenue through effective market analysis and business development initiatives
- Established company-wide KPIs and conducted regular performance reviews to ensure alignment with strategic goals, enhancing overall operational efficiency
- Conducted SWOT analyses to identify potential risks and opportunities, driving profitability and market growth
- Led operational projects to enhance service delivery and client satisfaction, ensuring all initiatives were completed on time
- Conducted a thorough market analysis and redefined the business strategy, focusing on customer engagement and service diversification
- Achieved a 10% increase in revenue within one year and expanded the client base by 25% through targeted marketing initiatives
Founder & CEO
Transcend Fitness Studio
02.2015 - 10.2017
- Managed gym operations, addressing employee concerns and conducting performance reviews, leveraging advanced knowledge of the fitness industry to enhance service delivery
- Developed and implemented operational strategies that improved member retention and satisfaction
- Oversaw the development and implementation of new fitness programs, ensuring alignment with member needs and industry trends
- Implemented new training programs for staff and enhanced member engagement initiatives
- Increased member retention by 20% and improved overall customer satisfaction scores
Medical Facility Director
Stern Chiropractic and Wellness Center
03.2008 - 06.2016
- Implemented effective policies and procedures to ensure compliance with state laws and HIPAA requirements
- Prepared complex reports for managed care organizations and insurance companies, meeting tight deadlines and agency requirements
- Supervised a team of 12 staff members, maintaining their schedules and performing hiring, training, and dismissing
- Directed facility improvement projects, ensuring compliance with regulations and enhancing patient care services
- Developed and enforced new policies and procedures while enhancing staff training programs
- Achieved 100% compliance with state laws and HIPAA requirements and improved operational efficiency by 30%
Education
Bachelor of Science - Business Administration
CUNY Brooklyn College
Associates - Liberal Arts
Kingsborough Community College
Skills
- Microsoft Office Suite
- G-Suite
- Notion Productivity Software
- EHR Systems
- Financial Modeling
- Google Analytics
- Agile Methodologies
- Software Development Life Cycle (SDLC)
- Business Intelligence (BI)
- Customer Relationship Management (CRM)
- Healthcare Information Technology (HIT)
- Quality Patient Care
- Clinical Research
- Telehealth
- HIPAA Compliance
Certification
- Data Science Certification - Google Launchpad
- Program with PL/SQL - Google Launchpad
- Professional Diploma in Digital Marketing - Google Launchpad
- RDBMS - Google Launchpad
- Solidity - Google Launchpad
- HIPAA Certified
- IBM Professional Certificate in Software Full Stack Developer
- IBM Professional Certificate in Introduction to Software Engineering
Hobbies and Interests
- Start-ups
- Healthcare
- Mobile Clinical Solutions
- Clinical Trials
- Social Services
- Community Outreach
- Crisis Management
- SaaS
- Case Work Management
- Behavioral Health
- Technology
- Field Operations
https://www.linkedin.com/in/keyre
Timeline
Exit Planning Supervisor
+MedRite
03.2024 - Current
Assistant Executive Director, Operations Management
Jersey Family Counseling
02.2023 - 02.2024
Account Executive
Marcus Evans Group
10.2020 - 01.2023
Strategic Operations Manager
Medbar, LLC
04.2020 - 12.2021
Founder & Director of Operations
Pristine Executive Cleaning Service
01.2020 - 12.2021
Event Project Manager
Bladers
01.2018 - 03.2022
Founder & CEO
Transcend Fitness Studio
02.2015 - 10.2017
Medical Facility Director
Stern Chiropractic and Wellness Center
03.2008 - 06.2016
Bachelor of Science - Business Administration
CUNY Brooklyn College
Associates - Liberal Arts
Kingsborough Community College
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