Key Richard
Jonesboro,LA
Summary
Dynamic IT leader with over a decade of experience in managing teams, projects, and technical operations across higher education and technology sectors. Skilled in training and mentoring staff, fostering professional development, and building high-performing teams. Proven ability to lead cross-functional initiatives, manage budgets, and implement innovative solutions to enhance operational efficiency. Recognized for strategic thinking, process improvement, and a hands-on approach to driving organizational success in IT.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Desktop & Student Technology Committee Manager
Grambling State University
08.2022 - Current
- Lead projects and manage large budgets in the IT department
- Manage student committees and technicians
- Train student technicians and implement a program to hire students after graduation, contributing to the development of future IT professionals
- Oversee the rollout of new images for all Dell devices
- Implement out-of-the-box ready devices for Apple devices using Jamf products, streamlining device deployment and management processes
- Successfully led a $250,000 lab renovation project, incorporating both Apple and Windows desktops, overseeing all phases from project planning and budget management to seamless implementation
- Create new security incentives to bring down phishing click rates, resulting in improved cybersecurity awareness and reduced security incidents
- Develop and implement service level agreements (SLAs) and metrics for technicians, ensuring quality service delivery and performance tracking
- Responsible for the Windows 11 upgrade project, including managing end-of-life timelines and desktop replacements
- Select and negotiate with vendors to enhance IT capabilities and secure favorable terms for technology investments
- Developed and enforced comprehensive policies and procedures for desktop management across various departments, ensuring streamlined operations and consistent standards
- Project overseer for Ellucian Banner upgrades and projects, ensuring successful implementation and functionality
- Communicate with other departments and deans to ensure departments are trained and updated with new technology, fostering collaboration and innovation
- Oversee entire product delivery lifecycle, ensuring projects are delivered on time and within budget
- Manage asset inventory and implement asset management processes to ensure efficient allocation and tracking of IT resources
- Implement API integrations in Microsoft Azure, improving scalability and efficiency of cloud-based services and enabling seamless communication between various systems
- Oversee Development of IT Service Catalog: Led creation and implementation of comprehensive service catalog, defining and documenting IT services to streamline support and improve service delivery for end-users
- Conducted performance reviews and provided feedback to managers on employee performance.
- Wrote and posted technical job descriptions
- Sourced and selected applicants for technical positions within company.
Desktop Technician
Grambling State University
01.2018 - 08.2022
- Maintain, troubleshoot, and set up computer systems and printers
- Install and configure software
- Manage all Apple Devices on Campus including configuring Apple Manager and Jamf School
- Manage and train students for lab and desktop work
- Meet with faculty to discuss technology upgrades
- Build and support computer labs on campus
- Train Professors and Staff on software and operating systems
- Maintain records of repairs and fixes with documented Standards Operating Procedure documentation
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Enhanced helpdesk ticketing system
IT Specialist
Primary Health Services Center
03.2015 - 12.2017
- Installed, configured, tested, maintained, monitored, and troubleshot end-user workstation, LAN/WAN links, printer and scanners, and etc
- Developed organizational units in Active Directory (AD) and managed user security with group policies
- Generated and maintained technical documentation and policies
- Developed and maintained installation and configuration procedures
- Created and updated software images for laptops, desktops, and thin clients
- Built new website for the company
- Conserved the company thousands of dollars
- Developed new IPad portal stations in the main clinic for new patients to register for online medical record access
- Assisted in the organization and inventory of all hardware and software resources; maintain licenses and warranties for vendor support
- Developed, documented, implemented, and performed scheduled test of a full disaster plan; including maintaining backups of all environments
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
Assistant IT Director
Holmes Auto Group
05.2013 - 03.2015
- Designed, implemented, and maintained computers, network infrastructure, software, diagnostic equipment, digital media and signage for a multi-franchise company including Honda, Mercedes-Benz, Volvo, Jaguar, Land Rover and Sprinter
- Built and supported the new Honda Service Area and Free wireless Internet/PC Area
- Responsible for purchasing all office, printing, and IT supplies for the company
- Negotiated contracts with vendors to decrease company spending on supplies
- Act as a liaison between dealerships and car manufacturers to facilitate the integration and utilization of technology solutions
- Provided assistance or training related to computer hardware and software use, including printing, installation, word processing, electronic mail and operating systems
- Awarded Most Valuable Employee award for the 2014 year
Education
Master of Science - Informatics
University of Louisiana - Lafayette
Lafayette, LA12-2026
Master of Science - Public Administration Public Management
Grambling State University
Grambling, LA05.2022
Bachelor of Science - Science Management Information Systems
Oral Roberts University
Tulsa, OK05.2011
Skills
- User Training and Support Systems and Network Administration
- Project management
- Strategic Planning
- Risk management
- Effective Communication
- Innovation management
- Cross-functional teamwork
- Performance management
- Technical Writing
- Team leadership
- Disaster Recovery
- Windows OS Management
- Windows Server Management
- Apple Device and macOS Administration
- Office 365
- Azure AD
- Jamf
- Darktrace
- Cynet
- Manage Engine
Certification
- Dell Security Foundation
- Project Management Foundations - Google
Timeline
Desktop & Student Technology Committee Manager
Grambling State University
08.2022 - Current
Desktop Technician
Grambling State University
01.2018 - 08.2022
IT Specialist
Primary Health Services Center
03.2015 - 12.2017
Assistant IT Director
Holmes Auto Group
05.2013 - 03.2015
Dell Security Foundations
Master of Science - Informatics
University of Louisiana - Lafayette
Master of Science - Public Administration Public Management
Grambling State University
Bachelor of Science - Science Management Information Systems
Oral Roberts University
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