Keyrin Diaz
Jupiter
Summary
Motivated Medical Assistant with a proven track record of exceptional performance in individual and team settings. Demonstrates strong multitasking abilities and prioritization skills in fast-paced environments. Extensive knowledge of medical regulations and policies, ensuring compliance and informed patient care. Committed to administrative excellence and confidentiality while managing multiple priorities effectively.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Medical Specialist of the Palm Beaches
01.2024 - 09.2025
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Taking medical histories
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Explaining treatment procedures to patients
- Preparing patients for examinations
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections—including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
- Transmitting prescription refills as directed
- Phlebotomy
- Taking electrocardiograms
- Wound care and changing dressings
- Assisted physicians with patient examinations, ensuring accurate documentation of medical histories and vital signs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Prepared lab specimens for diagnostic evaluation.
- Coordinated with multidisciplinary teams to streamline communication and enhance continuity of care for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Implemented process improvements in patient intake procedures, reducing wait times and increasing overall clinic productivity.
- Led training sessions for new staff on clinic procedures and electronic health record systems, improving team performance.
- Educated patients on treatment plans and procedures, fostering understanding and adherence to medical recommendations.
- Performed routine laboratory tests and prepared specimens for analysis, ensuring timely results for patient care.
- Administered medications and injections per physician orders, maintaining compliance with safety protocols.
- Managed patient scheduling and follow-up appointments, enhancing operational efficiency and patient satisfaction.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
MEDICAL ASSISTANT
My Care Medical
11.2021 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Collected and documented patient medical information such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Completed clinical procedures and gathered patient data for interpretation by physician
- Taught patients about medications, procedures, and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Implemented care and efficiency improvements to support and enhance office operations.
MEDICAL ASSISTANT
Conviva Care Solutions
05.2018 - 06.2021
- Sanitized, restocked, and organized exam rooms and medical equipment
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Performed medical records management, including filing, organizing and scanning documents
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Completed clinical procedures and gathered patient data for interpretation by physician
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Completed EKGs and other tests based on patient presentation in office
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Measured patient spirometry.
RECEPTIONIST
Dcosta
07.2016 - 01.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Responded to inquiries from callers seeking information
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Managed multiple tasks and met time-sensitive deadlines
- Maintained confidentiality of information regarding clients and company
- Answered central telephone system and directed calls accordingly
- Provided clerical support to company employees by copying, faxing, and filing documents
- Restocked supplies and submitted purchase orders to maintain stock levels
- Assisted with onboarding new clients and securing paperwork completion
- Maintained visitor log for entering and leaving facility for security purposes
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Operated multi-line telephone system to answer and direct high volume of calls
- Handled assignments independently with good judgement and critical thinking skills.
PATIENT COORDINATOR
Stanton Optical
04.2014 - 07.2016
- Explained upcoming treatment preparation, instructions, and other facts to patients
- Worked with patients to schedule tests and procedures
- Maintained confidentiality of patient data and condition to safeguard health information
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Upheld confidentiality requirements and regulatory compliance guidelines
- Provided complete patient assessments and communicated with patients to understand medical histories
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Communicated with patients, caregivers and families members to relay diagnoses and treatment options
- Aided in development and betterment of patient management and workflow processes
- Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units
- Managed hospital admissions and patient flows while organizing patient care
- Trained nurses and employees and fostered growth through consistent hands-on learning
- Delivered excellent patient experiences and direct care
- Shared patient status updates during shift changes for continuum of care
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Worked closely with patients to deliver excellent and direct individualized patient care
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines
- Coordinated transportation to get patients to and from medical appointments.
Education
Bachelor of Science - Nursing
Florida Atlantic University
Boca Raton, FL05.2027
Skills
- Team building and collaboration
- Critical thinking and analysis
- Public speaking and presentation
- Clinical applications expertise
- Charting and graphing skills
- Direct and indirect patient care
- Customer service excellence
- EKG monitoring and rhythm analysis
- Specimen collection and phlebotomy
- Patient flow and scheduling management
- Inventory management strategies
- Patient-focused care principles
- Data entry accuracy
- Procedure assistance proficiency
- Medical terminology knowledge
Timeline
Medical Assistant
Medical Specialist of the Palm Beaches
01.2024 - 09.2025
MEDICAL ASSISTANT
My Care Medical
11.2021 - 12.2023
MEDICAL ASSISTANT
Conviva Care Solutions
05.2018 - 06.2021
RECEPTIONIST
Dcosta
07.2016 - 01.2018
PATIENT COORDINATOR
Stanton Optical
04.2014 - 07.2016
Bachelor of Science - Nursing
Florida Atlantic University
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