Keysha Brown
Mobile,AL
Summary
High-performing leader and operations manager with over 20 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist with ability to thrive in fast-paced and changing environments, while sustaining operational accuracy and delivering results for optimal profitability.
Overview
19
19
years of professional experience
Work History
Director of Community Affairs/City Council Liaison
City Of Mobile Alabama
09.2022 - Current
- Enhanced community engagement by developing and implementing strategic outreach initiatives.
- Assist in resolving conflicts between parties, providing mediation and negotiation tactics.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Enhanced community engagement and support, by 70%. Foster partnerships and collaborations with local schools, businesses, and other community groups.
- Collaborate with marketing teams to create impactful promotional materials for public events and programs, driving attendance numbers higher than in previous years.
- Demonstrate deep understanding of local communities through ongoing engagement with residents and responding effectively to their concerns, leading to increased credibility.
- Increased collaboration between local organizations through hosting regular networking events and roundtable discussions.
- Develop and maintain positive working relationships with key stakeholders in communities.
City Council Liaison
City Of Mobile
11.2021 - 09.2022
- Developed synergy between Mayor, Council Members and City Management.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to constituents, handled challenging situations with ease.
- Led projects and analyzed data to identify opportunities for improvement.
- Exceeded goals by 70% through effective task prioritization and great work ethic.
Property Coordinator/Disadvantage Business Enterprise Liaison Officer
Mobile Airport Authority
06.2020 - 11.2021
- Monitor's airport properties/concessions projects; develops programs involving lease management, database management, contract records management, and tenant relations.
- Conduct aviation industry research, recommend courses of action updates for airport tenant/concessionaire lease agreements.
- Act as Disadvantaged Business Enterprise Program Liaison Officer (DBELO). to insure 10% disadvantaged business inclusion.
- Plan, research, develop and maintain records for related industry surveys, research projects, findings, and summary analyses.
- Participate in aviation industry studies initiated by other airports consulting firms to establish updated terms, conditions, rates and charges for tenant/concessionaire agreements.
- Track, analyze, report concession revenues, and make recommendations based upon findings to create mutual success for Mobile airport and its concessionaires.
Vice President Of Operations
Williams Port City Transportation
01.2017 - 12.2019
- Delivered expert thought leadership recognized for driving process improvements
- Set clear goals for area managers and implemented systems for measuring results in support of optimal decision making.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas
- Enforced security policies and procedures to protect company assets from theft, loss or damage
- Built and Formed new partnerships with potential clients
- Collaborated with 4 person team to improve tracking and work issue logging
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels by 30%
Associate Director of Sales
AT&T Mobility
05.2015 - 11.2016
- Identified inefficiencies and made recommendations for process improvements.
- Coordinated and launched grand openings for new stores.
- Spearheaded development of training strategies for retail partners and e-commerce teams.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Tracked results and trends regularly for business forecasting
- Established sales territories, quotas, and goals for sales team
- Developed and shared best practices across company, including solution selling which resulted in profit increase by 60%
Program Execution Manager
AT&T Mobility
06.2012 - 05.2015
- Identified inefficiencies and implemented process improvements and compliance training
- Oversaw development and launch of partnership between Business Integrated Solutions, Local Dealer leadership and Retail store management
- Developed and directed programs related to product, sales processes, or operational changes in support of sales and field efforts for Central Region
- Identified opportunities for policy changes, established procedures and communication processes to field staff
- Developed and implemented end to end sales programs across all sales channels and vendors to ensure successful program implementation
- Successfully led key projects which resulted in 30% increase in small business revenue
District Sales Manager
AT&T Mobility
11.2011 - 08.2012
- Led team of 50 store employees
- Responsible for all aspects of daily retail store operation
- Managed employees to ensure customer satisfaction
- Oversaw maintenance of inventories to ensure adequate levels, directed promotions of sales, and supervised maintenance and merchandising of store
- Managed day to day activities and tactics to ensure that store met sales performance and profitability criteria
Retail Sales Manager
AT&T Inc.
07.2009 - 11.2011
- Drove business initiatives and managed business operations; including payroll, customer service, employee relations, hiring, and scheduling
- Implemented cost reduction plans to support execution of regional and company goals to decrease overhead by 30 percent
- Developed employee feedback system allowing employees to provide creative and constructive feedback in support of developing healthy business culture
Operations Manager
Lowe's Home Improvement
02.2005 - 04.2007
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements
- Improved operational systems, processes and policies in support of organizations missions, business process and organizational planning
- Played significant role in long-term planning, including initiative geared toward operational excellence
- Managed daily operations, including supervising multiple team members across 2 Dallas locations
Education
Bachelor of Science - Business Management
Ashworth College
Atlanta, GA2018
Skills
- Process Improvement Strategies
- Program Management
- Team Building
- Client Relationships
- Collaboration
- Problem Solving
- Systems Productivity improvement
- Cost reduction and Containment
- Contract review and Recommendations
- Building Effective Relationships
- Staff Training/Development
- Coaching and Mentoring
- Budget Development
Timeline
Director of Community Affairs/City Council Liaison
City Of Mobile Alabama
09.2022 - Current
City Council Liaison
City Of Mobile
11.2021 - 09.2022
Property Coordinator/Disadvantage Business Enterprise Liaison Officer
Mobile Airport Authority
06.2020 - 11.2021
Vice President Of Operations
Williams Port City Transportation
01.2017 - 12.2019
Associate Director of Sales
AT&T Mobility
05.2015 - 11.2016
Program Execution Manager
AT&T Mobility
06.2012 - 05.2015
District Sales Manager
AT&T Mobility
11.2011 - 08.2012
Retail Sales Manager
AT&T Inc.
07.2009 - 11.2011
Operations Manager
Lowe's Home Improvement
02.2005 - 04.2007
Bachelor of Science - Business Management
Ashworth College
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