Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keysha Fraser

Winter Garden,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Licensed Childcare Provider

Self Employed
09.2005 - 07.2012
  • Ensuring the physical safety and well-being of children.
  • Providing age-appropriate care and supervision.
  • Engaging children in educational and recreational activities.
  • Preparing meals and snacks, and assisting with feeding.
  • Changing diapers and potty training (if applicable).
  • Transportation to and from school or activities.
  • Communicating with parents about the child's day.
  • Maintaining a clean and organized environment
  • Implemented daily routines that promoted structure and consistency, contributing to enhanced emotional wellbeing in children.
  • Promoted early literacy development through engaging storytime sessions and interactive reading activities.
  • Maintained detailed records of each child''s progress, allowing for better communication with parents regarding developmental milestones and areas of improvement.
  • Developed creative lesson plans tailored to individual learning needs, leading to improved cognitive development in children.

Office Assistant

Good Samaritan Hospital
01.2005 - 04.2005
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Receptionist

Through Talent Tree
09.2001 - 01.2005
  • Represent the company in a professional and business like manner
  • Type general reports
  • Make travel arrangements
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Assisted with planning office events and meetings for smooth execution.

Customer Service Representative

Egghead.Com
10.2000 - 08.2001
  • Provided information on order inquiries such as order status and tracking information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Identified and resolved discrepancies and errors in customer accounts.

Office Clerk

Office Team
08.2000 - 09.2000
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.

Retail Services Specialist

U.S Navy
12.1992 - 12.1994
  • Ship's Store Management: manage the inventory, procurement, and sales of items in the ship's store.
  • Laundry Operations: They operate and maintain the ship's laundry facilities.
  • Barber Services: manage and operate the barber shop onboard.
  • Customer Service: interact with the crew on a daily basis, providing customer service and managing cash transactions.
  • Inventory and Financial Management: maintaining inventory records, financial reports, and accounting systems related to retail operations

Education

Associate - Medical Transcription, Office Management

Pierce College
Puyallup, WA
06.2005

Skills

  • Excellent Organizational Skills
  • Strong Customer Relations Skills
  • Medical Terminology
  • 10-Key Calculator
  • Data Entry
  • Filing
  • Computer: Microsoft office
  • General Accounting & Book keeping
  • Telephone Answering
  • Teamwork and cooperation
  • Effective communication
  • Record keeping proficiency
  • Teamwork and collaboration

Timeline

Licensed Childcare Provider

Self Employed
09.2005 - 07.2012

Office Assistant

Good Samaritan Hospital
01.2005 - 04.2005

Receptionist

Through Talent Tree
09.2001 - 01.2005

Customer Service Representative

Egghead.Com
10.2000 - 08.2001

Office Clerk

Office Team
08.2000 - 09.2000

Retail Services Specialist

U.S Navy
12.1992 - 12.1994

Associate - Medical Transcription, Office Management

Pierce College

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