Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keysha Honey

Murfreesboro,TN

Summary

Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

19
19
years of professional experience

Work History

Process Assistant

Amazon
10.2021 - Current
  • Mentored associates on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
  • Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Conducted training and change management processes to improve operations.
  • Conducted training and applied change management to achieve desired outcomes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Conducted root cause analysis for recurring issues, leading to targeted corrective actions that effectively resolved problems.
  • Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Surpassed team goals by partnering with colleagues to implement best practices and procedures.

Tier 1 Associate

Amazon FC BNA3
09.2012 - 10.2021
  • Successfully run the Pack department as a backup PA, which includes labor management and staffing of the associates in the department and ensuring all CPTs are met to guarantee customer promise can be fulfilled
  • Ran multiple slam lines at a time while keeping the lines running, fixing packages with weight issues, and communicate with other departments to fix any problems that may arise
  • Meet and exceed production goals for all process paths in pack department
  • Lead the outbound problem solve department as a backup PA and resolved issues with customer orders to provide the customer with the correct item in a timely manner
  • Perform critical role in outbound problem solve to ensure all dwelling orders were processed and any problems with the orders were resolved to allow customer orders to be shipped
  • Collect and check-in problem solve orders as necessary to complete customer shipments
  • Ran giftwrap on own including tote wrangling, rebinning, processing and wrapping the necessary items
  • Train new associates to safely handle all 3 pack processes
  • Handle MCF orders from both multi and single processes including identifying priorities, tote wrangling, rebinning and packing orders as necessary
  • Cross trained in the pick department to help ensure customer promise can be met.

Carhop

Sonic Drive In
01.2006 - 09.2012
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Education

Bachelor's of Business Administration - Finance

Middle Tennessee State University
Murfreesboro, TN
12.2016

Skills

  • Safety Management
  • Workflow Management
  • Management Support
  • Process flows
  • Fast Learner

Timeline

Process Assistant

Amazon
10.2021 - Current

Tier 1 Associate

Amazon FC BNA3
09.2012 - 10.2021

Carhop

Sonic Drive In
01.2006 - 09.2012

Bachelor's of Business Administration - Finance

Middle Tennessee State University

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Keysha Honey