Keysha McIntyre
Camillus,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Patient Support Specialist- Remote
WellNow Urgent Care
Syracuse, NY
03.2022 - Current
- Respond to high volume calls, ability to analyze account status and de-escalate upset patients and resolve concerns, answer questions regarding coverage, co-insurance/deductible responsibilities, respond to all billing inquiries left via voicemail or email in a timely manner, submit grievances, strive to maintain HIPPA, responsible for general billing support, and any other tasks asked of me.
- Provided customer service to patients and their families, responding to inquiries in a timely manner.
- Verified patient insurance coverage and eligibility for services.
- Maintained accurate records of all patient interactions and activities.
- Ensured compliance with organizational policies, procedures, and protocols related to patient support services.
Patient Care Representative
New York Spine and Wellness Center
08.2016 - 02.2020
- Perform total customer service including using computers in order to schedule appointments, money transactions, answering multi-line telephones, managing schedules, handling insurance follow ups and authorizations, being able to effectively communicate with people, ordering supplies for department, and other duties as assigned.
Receptionist
PACE CNY
06.2012 - 08.2016
- Responsible for tracking conference room availability and Outlook calendar management
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responsible for promoting and fostering compliance in the workplace and maintaining confidentiality of participant information as dictated by state & federal regulations.
Medical Assistant
Syracuse Community Health Center
05.2008 - 08.2010
- Accountable for maintaining daily schedule for clinical, academic and administrative tasks
- Enforce compliance with all federal and state laws.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
High School Diploma -
Corcoran High School
01.2000
Skills
- Team player
- Appointment Scheduling
- Dispute Handling
- Medical terminology knowledge
- Policy Adherence
- Calendar Management
- Medical Scheduling
- Insurance Verification
- Medical Records
- HIPAA
- Medical Terminology
- Medical Office Experience
- Computer Literacy
- Dental office experience
- Multi-line phone systems
- Customer Support
- Customer Service
- Call Center
Timeline
Patient Support Specialist- Remote
WellNow Urgent Care
03.2022 - Current
Patient Care Representative
New York Spine and Wellness Center
08.2016 - 02.2020
Receptionist
PACE CNY
06.2012 - 08.2016
Medical Assistant
Syracuse Community Health Center
05.2008 - 08.2010
High School Diploma -
Corcoran High School
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