Keysha Mckoy
Apartment Leasing Agent
Sacramento,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
IT Technical Operations Lead
Health Net, Centene
Sacramento, CA
03.2018 - Current
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped programmers and systems analyst test, debug and improve new programs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted computer users with technical issues remotely and at workstations.
Commercial Insurance Broker
Health Net, Centene
Sacramento, CA
04.2012 - 03.2018
- Offered detailed information about products and binding coverage.
- Explained detailed policy concepts in easy-to-understand terms.
- Provided advice, answered queries and escalated complaints to management.
- Reviewed, shopped and processed renewals.
- Finalized sales and collected necessary deposits.
- Received inbound phone calls and electronic quote submissions.
- Collected, analyzed and validated agency commissions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Assistant Apartment Manager
Sacramento Self Help Housing
Sacramento, CA
10.2007 - 04.2012
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Utilized social media, banners and signs to advertise vacant apartments.
- Kept properties in compliance with local, state and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units
Education
Life Insurance License -
Department of Insurance
Sacramento, CA 01.2014 - 04.2014
High School Diploma -
West Philadelphia High School
Philadelphia, PA 09.1987 - 06.1989
Skills
Equipment setup
Networking issues
Staff education and training
Key stakeholder relationship building
Money handling abilities
Property tours and inspections
Local market conditions
Fair housing policies
Business processes and procedures
Marketing and advertising
Timeline
IT Technical Operations Lead
Health Net, Centene
03.2018 - Current
Life Insurance License -
Department of Insurance
01.2014 - 04.2014
Commercial Insurance Broker
Health Net, Centene
04.2012 - 03.2018
Assistant Apartment Manager
Sacramento Self Help Housing
10.2007 - 04.2012
High School Diploma -
West Philadelphia High School
09.1987 - 06.1989