Summary
Overview
Work History
Education
Skills
Timeline
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Keysha Mckoy

Apartment Leasing Agent
Sacramento,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

IT Technical Operations Lead

Health Net, Centene
Sacramento, CA
03.2018 - Current
  • Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Helped programmers and systems analyst test, debug and improve new programs.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Assisted computer users with technical issues remotely and at workstations.

Commercial Insurance Broker

Health Net, Centene
Sacramento, CA
04.2012 - 03.2018
  • Offered detailed information about products and binding coverage.
  • Explained detailed policy concepts in easy-to-understand terms.
  • Provided advice, answered queries and escalated complaints to management.
  • Reviewed, shopped and processed renewals.
  • Finalized sales and collected necessary deposits.
  • Received inbound phone calls and electronic quote submissions.
  • Collected, analyzed and validated agency commissions.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.

Assistant Apartment Manager

Sacramento Self Help Housing
Sacramento, CA
10.2007 - 04.2012
  • Conducted move-out and move-in inspections to determine charges for damages and market readiness.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
  • Utilized social media, banners and signs to advertise vacant apartments.
  • Kept properties in compliance with local, state and federal regulations.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Met with potential tenants to negotiate rent, explain occupancy terms and show available units

Education

Life Insurance License -

Department of Insurance
Sacramento, CA
01.2014 - 04.2014

High School Diploma -

West Philadelphia High School
Philadelphia, PA
09.1987 - 06.1989

Skills

    Equipment setup

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Timeline

IT Technical Operations Lead

Health Net, Centene
03.2018 - Current

Life Insurance License -

Department of Insurance
01.2014 - 04.2014

Commercial Insurance Broker

Health Net, Centene
04.2012 - 03.2018

Assistant Apartment Manager

Sacramento Self Help Housing
10.2007 - 04.2012

High School Diploma -

West Philadelphia High School
09.1987 - 06.1989

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Keysha MckoyApartment Leasing Agent